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Why is their No Phone # for Google???? They put my personal picture on a business listing!!!

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I need to talk to someone to get this fixed now. Now when people do a google search for the company I work for, they see my face instead of the business logo. When you hover over the picture, it takes you to Yelp. It took the Yelp profile that we use to respond to reviews and is using it for the business picture...instead of using the pictures that we uploaded to the system. I went in and change my Yelp profile to pic to something else. I need this fixed now and can't get a decent phone number that doesn't put me on hold for 30 minutes to be transferred. 

1 Expert replyverified_user

Re: Why is their No Phone # for Google???? They put my personal picture on a business listing!!!

Top Contributor
# 2
Top Contributor

@Amanda L

Its bit hard to help you not knowing the business details.
However and in general:
the owner of the GoogleMyBusiness listing (this usually is notnecassarily the owner of the business) can request a call back from business support:

The best way to contact business support is  request a call back
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Why is their No Phone # for Google???? They put my personal picture on a business listing!!!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi there. I am the owner of the business listing. It is Folsom Lake Hyundai. I tried to call in yesterday and sat on hold forever. Never heard the option for a call back.  My boss is not happy about it, and neither am i. :-(

Re: Why is their No Phone # for Google???? They put my personal picture on a business listing!!!

Top Contributor
# 4
Top Contributor

@Amanda L



Never heard the option for a call back.  

 

But now you heard (and read) about this option!

Have you tried the link I provided you.

 



 My boss is not happy about it, and neither am i. :-(

 

 

Greetings to your boss and tell him you will request a call back to talk with a specialist form Support ;-)

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile