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Why is it ok for "customers" to leave blatantly fake reviews

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# 1
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I just don't understand how it's ok for "customers" that have never existed in our point of sale can blatantly lie about the experience they had. The information this person is giving is completely false. It's obviously a fake review, it contains no acfual facts about employees or the store. He gives information that has never been policy, and give alternative information that is not a fact.