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Why has my business disappeared from Google Search?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

For years, when I search "eye doctor south jordan utah" my business page named "Progressive Eye Care" has showed up ranked in the top 3 in my area.  That profile has a bunch of reviews.

 

Today I notice that suddenly that Google+ page no longer shows up anywhere in the search.

 

Instead, a second profile shows up way down the list.  It has 2 reviews.

 

Under Google My Business I have like five different listings, including those two.

 

Did Google do something to my profile?  Can I merge them and get my top ranking back?

2 Expert replyverified_user

Re: Why has my business disappeared from Google Search?

Top Contributor
# 2
Top Contributor
Hi Jeff

Can you provide links to the two profiles as well as details of your business incl addr, ph, and website so we can have a look into this?

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Margaret O · Google My Business Top Contributor

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Re: Why has my business disappeared from Google Search?

Visitor ✭ ✭ ✭
# 3
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This is my good profile, with many reviews and which I've been promoting. It is the one that used to rate well in google places. https://www.google.com/maps/place/Progressive+Eye+Care/@40.573483,-111.9781187,17z/data=!3m1!4b1!4m2...

Here is the duplicate: https://www.google.com/maps/place/Jeffrey+L.+Broadhead,+OD+|+Progressive+Eye+Care+|+South+Jordan,+Ut...

Progressive Eye Care, LLC
3556 W 9800 S #104
South Jordan UT
84095
801-676-2020

Re: Why has my business disappeared from Google Search?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Can I solve the problem by having Google Merge the two profiles?
Marked as Best Answer.
Solution
Accepted by Manoj S (Google Employee)
May 2016

Re: Why has my business disappeared from Google Search?

Top Contributor
# 5
Top Contributor

@Margaret O: sorry for chiming in 

@Jeff B:

 

there are unfortunately two verified business pages:

 

One is https://plus.google.com/+JeffreyLBroadheadODSouthJordan and I have no idea why this page (btw vioalting all rules about naming of local business pages) got verified and not yet taken down by Google.

The other one is https://plus.google.com/+ProgressiveEyeCareSouthJordan.

 

The latter seems ok IMO.

Guessing not sure you are the page owner of the latter page>

 

If so you should contact business support to get both pages merged (means get  considered plus.google.com/+JeffreyLBroadheadODSouthJordan as unwanted dupe of https://plus.google.com/+ProgressiveEyeCareSouthJordan.

 

The best way to get support: 
support.google.com/business/contactflow?hl=en
 
Good luck
 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Why has my business disappeared from Google Search?

Top Contributor
# 6
Top Contributor
@Helmut Geissler - no problem, TY for your help :-)

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Margaret O · Google My Business Top Contributor

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Re: Why has my business disappeared from Google Search?

Visitor ✭ ✭ ✭
# 7
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I'm not sure why I have two, but I'm the owner of both. I'm trying to get Google My Business to help merge. Thanks.