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Why are my pictures cut?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I tried with square pictures to fit in the square templates, then I tried to reduce the size but 

1- The first picture does not appear at all
2- When I upload a second one, both pictures appear but only to be chopped on both sides.
 
 
EXCEL Informatique, Batiscan, QC, Canada
1 Expert replyverified_user

Why are my pictures cut?

Top Contributor
# 2
Top Contributor

it's a know issue @Dominic R

 

Its the same "cropping issue" for photos in the new GMB posting feature and for photos on the new GMB website.

Both "products" seem considering what they are showing  or displaying as kind of a preview phote only.

To get it uncropped users have to click the cropped pictures.

I did this and your photos appear uncropped.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Why are my pictures cut?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

What is GMB ?

 

"To get it uncropped users have to click the cropped pictures.

I did this and your photos appear uncropped."

 

It is not supposed to work that way isn't it?

 

Doyou know when this annoying behavior will be fixed?

 

Thank you.

 

Why are my pictures cut?

Top Contributor
# 4
Top Contributor

1# GMB = GoogleMyBusiness

2# I don't know when this strange behavior will be changed to a better solution - as I can say the cropped photos in the top left corner of the knowledge panel are this way sincec we have the knowledge panel.

And am wondering why nobody was complaining about this similar behavior in the past.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Why are my pictures cut?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Am I the only one talking about this?!? 

Is there a better place to get a solution?

Are you hired by Google?

 

 

 

Re: Why are my pictures cut?

Top Contributor
# 6
Top Contributor

 

Am I the only one talking about this?!?  -> maybe not

Is there a better place to get a solution? -> nope | this communtity is the right one

Are you hired by Google? -> nope

 

 

 


 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Why are my pictures cut?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Well thank you Helmut, but do you know if the GMB staff read these exchanges?

Why are my pictures cut?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Sir Helmut!

Why are my pictures cut?

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

It's not serious from Google not to fix this obvious faillure and ugly behavior!