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Where is Google pulling in star ratings?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I don't understand why our listings are showing 1 star when we have 4-5 stars on other platforms like facebook and yelp. When I look at our business profile page I don't see any reviews, so I don't know where they are getting '7 reviews' of 1 star that I have no idea where they are coming from. Where does Google pull in reviews?

1 Expert replyverified_user

Where is Google pulling in star ratings?

Top Contributor
# 2
Top Contributor

Please include the following with your question: 
1. Full business name 
2. Current business address 
3. Current telephone number 
4. GoogleMaps Link or GoogleSearch link

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Where is Google pulling in star ratings?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

We resolved it.