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What factors in the placement of reviews in queue of my business?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I noticed that a negative review that i got ( My business is Healthy Derma Clinics ) stays in second place  even though i have 4 or 5 positive newer ones.Can someone please explain what is factored in the placement of reviews on the list? I called support and they couldn't give me an informative answer.

1 Expert replyverified_user
Marked as Best Answer.
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Accepted by topic author σταυρος δ
July

What factors in the placement of reviews in queue of my business?

Top Contributor
# 2
Top Contributor

it's all done by their algos and they don't decover their factors of any ranking at all.

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

What factors in the placement of reviews in queue of my business?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for your reply.