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What are the requirements of a home business to appear on Google Maps and Display full address.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Google My Business in only displaying my city, and Google maps is not showing my business. It has been displaying my address and map marker for years, and now stopped.   I am verified and it used to display both.  I am a home based business in which people come to my location. Any help is appreciated!  Also - In my Google My Business, I have checked that "People come to me"

 

Business Name:

Guitar Lessons Wylie Texas

 

Address:

7700 E. Parker Rd. Allen 

 

Telephone 

972-665-8621

 

Thank you! 
Steve

 

GoogleM.png

2 Expert replyverified_user

Re: What are the requirements of a home business to appear on Google Maps and Display full address.

Rising Star
# 2
Rising Star
Hi Steve,

This is a bug in the rendering of the address information in the Local business page or Google hid it automatically based on some criteria, like music instructors do not have typically a staffed storefront always available for walk-ins during the stated business hours. More than likely it is because you have selected the option where people come to you. For a while Google still displayed the marker on the map for these businesses but have recently changed that practice. Whatever the reason, I suggest that you contact My Business support to try to address this issue.

You can contact them by clicking the Contact Us link at the top of the My Business help center.
https://support.google.com/business#topic=4539639

Re: What are the requirements of a home business to appear on Google Maps and Display full address.

Top Contributor
# 3
Top Contributor

Hi @Steve H

 

if you'll  contact business support you should mention your business shows up on MapMaker with its full address. 
Here its MM link: Guitar Lessons Wylie Texas

Linking the same MM listing to GMaps it gives this URL
http://maps.google.com/?cid=895341402025563019 and this map indeed doesn't show the address.
 
I also believe it's a bug to fix by the support.
The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist

https://goo.gl/IL2Qmf
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM
 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: What are the requirements of a home business to appear on Google Maps and Display full address.

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Thank you for the response. I've been working with support for several weeks, and unfortunately no one seems to be able to help me.I will also try using the mapmaker to see if that helps finding a resolution!  

Re: What are the requirements of a home business to appear on Google Maps and Display full address.

Top Contributor
# 5
Top Contributor

Since in MapMaker  all is ok for the listing I believe it's wasting time  to go to the MapMaker forum - but do as you like.

Regarding your contacts to the business support:

Do you have any case ID to escalate it to our communication manager for better help?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: What are the requirements of a home business to appear on Google Maps and Display full address.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thanks again for your response. I did receive a message late last night, it said that things were "escalated" but they asked for pictures of the storefront and appropriate signage. I asked "What the requirements are for signage, as I currently don't have any". I would be willing to make necessary adjustment to meet the requirements, but do you think they have stopped listing home business?

I do have a case ID. Do you want it?

Re: What are the requirements of a home business to appear on Google Maps and Display full address.

Top Contributor
# 7
Top Contributor
I wasn't aware you are actually still in contact with support.
You should follow this steps and requirements of the support until then matter is fixed by support or until they "gave up"

I need the Case ID to escalate it in case business support is unable or refusing to help you.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: What are the requirements of a home business to appear on Google Maps and Display full address.

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
Here you go!
[0-8113000011584]

I've talked with several people in support, and have not been given a clear answer. And I've gone at times over a week waiting on a call or email back. This feels urgent to me as it is how I make a living. But I recognize they have other things going on.

Re: What are the requirements of a home business to appear on Google Maps and Display full address.

[ Edited ]
Top Contributor
# 9
Top Contributor

ok - escalated it to our CM

 

just for me: Bug-on-home-based-business-case-ID-0-8113000011584/td-p/560460]

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: What are the requirements of a home business to appear on Google Maps and Display full address.

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
Super thankful for your help!