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Re: Website Removed From My business page

Top Contributor
# 11
Top Contributor

Hi @Ken Y

 

That's great news, glad it's sorted.

 

Can you share what the problem was?


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Margaret O · Google My Business Top Contributor

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Website Removed From My business page

Visitor ✭ ✭ ✭
# 12
Visitor ✭ ✭ ✭

hi @MargaretO - Google didn't say.

 

Each time I tried to manually re-enter my web address, after a 'Pending' period, it would get crossed out (Orange Text), meaning google wasn't accepting it.

 

I spent the wholw day at work trying to get a contact phone number online to call google but couldn't find one.  I downloaded the mobile app and thankfully that had a button to 'Call us'.  I got onto a google tech, who placed me on hold for arounf 5 minutes and then came back to me to say it was all sorted.

 

Didn't give me a reason other than to say Google sometimes suggests changes and that may be the case here. 

Highlighted

Website Removed From My business page

Top Contributor
# 13
Top Contributor

@MargaretO

 

I would like to hint yuo on  https://goo.gl/Wbq3DK

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Website Removed From My business page

Visitor ✭ ✭ ✭
# 14
Visitor ✭ ✭ ✭

Hi Margaret!

 

This issue just happened again. I received an email from Google My Businesss, "Cypress & Palm Boutique has recently been updated on Google" and my website was removed again. Screen shot below.

 

What should I do?

 

Screen Shot 2018-07-13 at 4.01.45 PM.png

Website Removed From My business page

Top Contributor
# 15
Top Contributor

Hi @Katy H

 

Unfortunately this is not something we can fix. Google have recommended you contact support - 

 

1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- Scroll down and select Need More Help
5- Select the specific problem
6- Scroll to the bottom of the page and choose most appropriate contact method for you (some are not always available)

Alternatively you can try contacting them:
Facebook https://www.facebook.com/googlemybusiness
Twitter https://twitter.com/GoogleMyBiz

Or since you have US based calling you can try one of these two numbers:
844-442-8695 & 844-491-9665


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog

Website Removed From My business page

Visitor ✭ ✭ ✭
# 16
Visitor ✭ ✭ ✭

Thank you for your help!