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Web address disappearing from verified business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We have our tennis club (www.dunlacetennis.com) registered and verified many times by Google (via SMS or business phone call). Our web address shows in the search but, after ~10 days or so, the address disappears from the listing and we need to go back to Google Business and fill in the web address.

What is the reason for web address being removed every ~2 weeks for business that has been verified many times?

1 Expert replyverified_user
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Marked as Best Answer.
Solution
Accepted by topic author Dunlace C
May 2017

Web address disappearing from verified business

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Got it. Thank you. I have to figure out how to fix that. I thought that address with and without "www" is the same.

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Re: Web address disappearing from verified business

Top Contributor
# 2
Top Contributor

I'm not sure what you refer to as disappeared "web address"

The only fact I can tell you is the poor result getting more details about your tennis club clicking the provided website URL:

 

I then got this:

Screenshot 2017-05-06 at 18.35.30.png

Bit sparse infromation to help you further.

 

YOu should really include the following with your question:
1. Full business name
2. Current business address
3. Current telephone number
4. GoogleMaps Link or GoogleSearch link

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Web address disappearing from verified business

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Well, I am not sure why you are getting to see the site. Site is up and running for the past few years and there are no issues seeing the page. There are some addresses that I have put on the "black list" since they were flagged as spammers.

What I meant by disappearing web address is that in Google Maps or Google Business, the web address field gets erased after 2 weeks.

 

Capture.JPG

 

When you do the search after that point, the icon in the Google maps to get you to our web page is greyed out because address field in the business account has been erased. When I fill that info again, everything is fine for ~2 weeks and it gets erased somehow. Our club address, phone number and web site is verified by Google. I have google Analytics and Business running and linked to the web page.

Web address disappearing from verified business

Top Contributor
# 4
Top Contributor

Hi @Dunlace C

 

I requested to get the business information as per GoogleMyBusienss to see for two reasons:

1# I wasn't sure you are just takling about ther website disappearing from you GMB listing  

or 

2# talking about a disappeared GMB listing


Now I understand its about the website of the GMB listing.

 

Actually the website will displayed and is linked to http://www.dunlacetennis.com/

 

But as mentioned already clicking this website gives a "forbidden error"

 

I'm pretty sure the disappearance of the website form the listing after couple of days is somehow related to this fact.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Web address disappearing from verified business

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Thank you Helmut, however, I do not understand why you are getting 403 errors. I have disabled a list of banned IP addresses. I would appreciate if you give a try again. Thank you

Re: Web address disappearing from verified business

Top Contributor
# 6
Top Contributor

getting the website now. But it redirects to "dunlacetennis.com"

Screenshot 2017-05-06 at 21.45.24.png

 

A public redirect checker page told me this:

 

http://www.dunlacetennis.com
301 Moved Permanently
http://dunlacetennis.com/
200 OK

 

Such redirecting can alos trigger eventually any mishandling of the specified website inside your GMB listing

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile
Marked as Best Answer.
Solution
Accepted by topic author Dunlace C
May 2017

Web address disappearing from verified business

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Got it. Thank you. I have to figure out how to fix that. I thought that address with and without "www" is the same.