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We can't claim our Google listing...

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Someone has claimed our Google listing.  However, when we try to send a transfer request, it will not show up in Google My Business search even though it is live on Maps.  We also cannot seem to call Google, but we keep getting redirected to unhelpful support pages that walk us through a process that doesn't work!

 

How do we put in an owner transfer request on this listing?

 

https://www.google.com/maps/place/Wet+Out+Now+LLC/@32.6053733,-86.4908874,7.25z/data=!4m5!3m4!1s0x88...

 

Again, when we follow the usual steps, the business does not show up when search within Google My business.

1 Expert replyverified_user

Re: We can't claim our Google listing...

Top Contributor
# 2
Top Contributor
Hi Wet O

The reason the business won't show up in a Google My Business search is because it is a Service Area Business with a hidden address.

Unfortunately that is a bug in Google's searching mechanism.

You will need to contact GMB support directly here: https://support.google.com/business/contact/business_c2c_l?rd=3# to ask for assistance in getting the business page transferred.

Priya Chandra, Google My Business Top Contributor
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Re: We can't claim our Google listing...

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I cannot contact Google from that support page. There is no option to email or call them. Where there used to be an option, it instead takes us to more support pages.

Re: We can't claim our Google listing...

Top Contributor
# 4
Top Contributor

 Hi,

 

The link I provided should give you the option to request a call from a specialist. I have just tried it again, and am definitely seeing this page:

Screen Shot 2016-06-11 at 7.08.23 AM.png

 


Priya Chandra, Google My Business Top Contributor
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Re: We can't claim our Google listing...

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

We do not get any page to call a specialist. We are brought to a general help screen when we click on that link. We go through the "Need More Help?" button at the top right of the screen, and it just brings us to more help pages no matter what we do. There is no specific button to call a specialist anywhere on the page.

Wet Out 2.PNGWet Out.PNG

 

Re: We can't claim our Google listing...

Top Contributor
# 6
Top Contributor
Hmm,

That is quite strange - that direct link should be working. Anyway, since you are not able to see that these are the steps to get a callback from support staff:
1. Click on 'Need more help' from here https://support.google.com/business#topic=4539639
2. Select 'ownership or access to my business'
3. select 'someone else owns or verified my service area business'
4. select on 'learn how to request access'
5. scroll all the way to the bottom of the page and select 'no' for did this article resolve your issue?
6. select the 'phone' option
7. Finally click on the link to speak with an expert!

Fingers crossed that this works for you.

Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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