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WOULD any one PLEASE help with this matter_My page has been suspended!

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello, 

 

My business name: Top 1 Locksmith

Current business address: 3411 S Scenic Ave B12, Springfield, MO 65807

The sec of state: Missouri

Business phone number: (417) 812-4156

My cellphone number: (973) 444-0555

Business website: www.top1locksmith.work

Google+ URL: https://plus.google.com/u/1/b/115947840892635138681/+Top1LocksmithSpringfield/posts?_ga=1.149294770....

 

Long story short:  My Google business page was suspended nearly three weeks ago.   I contacted My Google Business people so many times (more than 15 times) via phone, and appealed for page reinstatement (more than 3 times). But nothing is getting me no where.  

 

I have been emailing Local-Help@google.com for some time.  I keep getting the same answer that my page is not eligible for display on Google Maps!  I sent them by business license but it did not seem to get me anywhere! 

 

Last Friday Sep 23, a Google rep sent me an e-mail that "After investigating your problem, we've found that it is being caused by a technical issue and our engineers are pursuing a resolution. At this time, they do not have an estimate on when the issue will be resolved, but please know that they are actively working on improving the Google Maps and Google+ Local experience for our users."

 

as you see in the photo 

Screenshot (4).png

 

Two days later (on Sep 26), she sent me another e-mail "Thanks for letting us know about getting your Top 1 Locksmith business information up on Google Maps. We've looked at your account and it looks like your business is not eligible for display on Google Maps per our quality guidelines. Check out our quality guidelines at this link to see what types of businesses we're looking for on Google Maps"

 

As you see in the photo below 

Screenshot (5).png

 

That is extremely frustrating, that Google people do not know what is going on, and they keep giving you different up-dates!

 

I e-mailed her back on Monday asking her to give me an answer about her e-mail on Friday and her e-mail on Monday?  That is a conflict?  How you tell me that my problem was caused by a technical issue and two days later you say that my page is not eligible?? 

 

I have not heard no response until this moment although I have contacted Google popel multiple times but it did not get me no where!

 

Can anyone PLEASE help?

 

 

1 Expert replyverified_user

WOULD any one PLEASE help with this matter_My page has been suspended!

Top Contributor
# 2
Top Contributor

Hi Abdulmohsen
Given you're already in communication with Google staff, your best bet is to continue the conversations with them.  They have access to information not available publicly and they should be able to clarify.  
You can also try contacting the Google Support team via these links:

GMB contact links:
https://twitter.com/googlemybiz/
https://www.facebook.com/googlemybusiness/
https://support.google.com/business/contactflow/
Request a call back: https://support.google.com/business/contact/business_c2c_na?hl=en&rd=1#cft=5

 

It will be helpful for anyone you speak with you disclose the case numbers related to the previous (esp conflicting) responses.

 


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Margaret O · Google My Business Top Contributor

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WOULD any one PLEASE help with this matter_My page has been suspended!

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Not that this helps you, but im a locksmith in nj and I am having the same exact problems. Very frustrating to say the least.

 

WOULD any one PLEASE help with this matter_My page has been suspended!

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Hello @Abdulmohsen and @Frank A

 

I'm experiencing same problem, and have the same message displayed.

Did you get your case resolved?

 

Thank you,

Vini

WOULD any one PLEASE help with this matter_My page has been suspended!

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

@Abdulmohsen A

Hello @Abdulmohsen and @Frank A

 

I'm experiencing same problem, and have the same message displayed.

Did you get your case resolved?

 

Thank you,

Vini