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Virtual tour has posted to Maps but not Google Listing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

We have recently published a Virtual tour and received notification from Google that it had been published to the selected place-page. However when looking for it i can see it has not been published onto the Google listing. On Maps i can see that the Virtual tour is only available to view if you click the orange "street view man" and select the dot.

 

In the past this has happened due to a duplicate listing being present however that doesnt seem to be the case, could anyone advise? Would be highly appreciated.

 

Thanks in advance.

 

Cube Online

1 Expert replyverified_user

Re: Virtual tour has posted to Maps but not Google Listing

Top Contributor
# 2
Top Contributor

Hi @Cube O

 

Virtual Tours are added via registered trusted photographers who have their own access to upload and their own support path.

 

I would recommend contacting the trusted photographer who uploaded it.



Tim Capper, Google My Business Top Contributor
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Virtual tour has posted to Maps but not Google Listing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Tim,

 

We are the trusted agency who uploaded the tour apologies if i did not make that clear.

 

Thanks

Virtual tour has posted to Maps but not Google Listing

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

I think this issue has now been fixed as the tour in question has been added to the listing now, it may be a case of waiting 24-48 hours after the tour has been published.

 

If you have any info on this it would still be very useful.

 

Thanks