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View count at zero?

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# 1
Visitor ✭ ✭ ✭

Views in GMB have been at zero for a while now. Is there any information on when this bug will be fixed, or if Google is aware of the issue? 

2 Expert replyverified_user

Re: View count at zero?

Top Contributor
# 2
Top Contributor

Hi @Robert W , are you seeing this on one, or multiple listings?

Colan Nielsen, Google My Business Top Contributor
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VP, Local Search at Sterling Sky

Re: View count at zero?

[ Edited ]
Top Contributor
# 3
Top Contributor

Hi @Colan

 

I noticed in the last couple of days few users complaining about "no views" for their brand pages.

And checking this today I can confirm: my brand pages doesn't show views in my dashboard despite of the G+ page shows thousends of views.

My local pages show views in my dashboard if applicable.

 

Maybe @Robert W is complaining about brand pages too?

 

editing a supplement:

this sounds similar:

Problems with Google+ and Google Console

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: View count at zero?

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
All my Pages.

Re: View count at zero?

Top Contributor
# 5
Top Contributor

Hi @Robert W, this has been escalated for you. There hasn't been a resolution as of yet. @Helmut Geissler, has there been any news on this?

Colan Nielsen, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
Find me on: Google+ | Twitter
VP, Local Search at Sterling Sky

Re: View count at zero?

Top Contributor
# 6
Top Contributor

Hi @Robert W & @Colan

 

I escalated this a week ago (link for my own reference only) and got a reply it should be fixed about two hours later.

But at the time I considered it a bug affecting brand pages only (I therefore have asked here whagt kind of pages of Robert are affected)

 

Now and understanding all pages of Robert are still not showing any view count at all I will bump my escalation (link for my own reference only)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: View count at zero?

Top Contributor
# 7
Top Contributor

@Robert W & @Colan

just got a word back:

 

Google confirmed me  that it's being looked at.

But I can't provide you an ETA.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile