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Verified business is not showing up on Google Maps

Follower ✭ ☆ ☆
# 1
Follower ✭ ☆ ☆

Hi 

 

My wife is a dermatologist and she verified her business listing about a week ago.  She has a private hospital based web page: https://www.nuffieldhealth.com/consultants/dr-claudia-degiovanni

 

Her maps listing is active but is not showing for key search terms such as 'dermatology brighton' or 'dermatologist brighton'. More specific search terms such as 'dermatologist brighton nuffield' however bring up the listing. There are only a handful of dermatologists in brighton and it's very clear what she does and where she practices so we're not sure why she's not showing up for key search terms. Any advice appreciated. Perhaps we just need to give it more time? 

 

https://www.google.co.uk/maps/place/Dr+Claudia+DeGiovanni/@51.1280093,-0.5408772,10z/data=!4m8!1m2!2...

 

Many thanks

Kieran

 

 

1 Expert replyverified_user

Re: Verified business is not showing up on Google Maps

Badged Google Partner
# 2
Badged Google Partner
I would give in 48 hours or so as it can take some time to start showing up in the results. As long as the listing in verified and the listing is complete it should start showing up soon.

Re: Verified business is not showing up on Google Maps

Follower ✭ ☆ ☆
# 3
Follower ✭ ☆ ☆
Thanks Troy, it's been a week or so already, perhaps it takes longer...

Re: Verified business is not showing up on Google Maps

Top Contributor
# 4
Top Contributor

Hi @Barney

Its definetivly an addressing issue.

The listing is defined with an address not being an GMaps and MapMaker address.

Search for what you or she specified as address "Nuffield Health Brighton UK" gice not an address but the business listing for the "Nuffield Health Brighton Hospital" at the Warren Rd, Brighton BN2 6DX.

The  location result for such an address search is pinpointes at the roof of the  "Nuffield Health Brighton Hospital".

 

In contrast to the "Nuffield Health Brighton Hospital"  the listing of your wife is pinpointed somewhere else.

However this Marker location isn't the main problem.

The bad issue is the empty street address definition as it isn't any street address.

see in here:

Screenshot 2016-08-09 at 20.55.47.png

 

I strongy recommend using an ordinary and proper street address for the listing of your wife rather then not using a street address and writingng just the descripting info "Nuffield Health Brighton" in the address line

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Verified business is not showing up on Google Maps

Follower ✭ ☆ ☆
# 5
Follower ✭ ☆ ☆
Thanks Helmut

I've made the changes as you've suggested. I've moved the marker so it's over the hospital roof and I've added Warren Road to the address. I'll leave it a few days to see if that makes a difference.

Thanks so much.
Kieran

Re: Verified business is not showing up on Google Maps

Top Contributor
# 6
Top Contributor

Its actually same manner but  badly specified:

You did not specify an street address:

 

Have just added one more descriptive address line:

 

It actually looks like below:

Screenshot 2016-08-10 at 15.22.38.png

 

But it should be specified like or very similat then  below

Screenshot 2016-08-10 at 15.24.32.png

My suggestions are about the address as in  MapMaker 

But you should be able to reflect the saem in your dahsbaord

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Verified business is not showing up on Google Maps

Follower ✭ ☆ ☆
# 7
Follower ✭ ☆ ☆
Hi Helmut

There is no option on the my business dashboard to add a street name specifically. There is simply a street address, post town and postcode. There is a button to 'add line' and this is where I put the street name. unfortunately I can't work out how to include a screen grab.

I have requested an edit on map maker which is now pending.

Kieran



Re: Verified business is not showing up on Google Maps

Top Contributor
# 8
Top Contributor
thanks let me know how it goes with oyur MM edit.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Verified business is not showing up on Google Maps

Top Contributor
# 9
Top Contributor
just noticed your edit went into "google moderation"
This can need a while - up to several weeks or more.
Try contacting Google Support to get the best address option realized asap.

The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Verified business is not showing up on Google Maps

Follower ✭ ☆ ☆
# 10
Follower ✭ ☆ ☆
That's so helpful, thanks. I'll call them tomorrow. I'll let you kniw how it goes