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Verification of new business is using closed business address

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Please mail us the verification of Dough Ray Me new location and close of old location to the new location address … 1138B W. Maple Street, Hartville, OH  44632

 

or How do I request verification be mailed to a valid address?   

 

What do I need to do to get the new location verified at the new address and the old location to show up with the edits I made to report it as closed?

 

How do we get the edits we made to show the new location as open and the old location as closed … we need your help to accurately represent Dough Ray Me and have our edits published.  

 

Old Location:  Tower City, Cleveland

New Location:  1183B West Maple Street, Hartville, OH

 

Google is displaying Tower City open hours as if the store is still there, but it's closed.  We need the new store location to show up with hours of operation, etc.  

 

I've made all the edits to report the new location of Dough Ray Me in Hartville and the old store in Tower City as closed.  I attempted to change the Tower City location address, but the mail to address still shows the Tower City address :(   

 

 

1 Expert replyverified_user

Re: Verification of new business is using closed business address

Top Contributor
# 2
Top Contributor

@Raymond P

 

YOu need to report the location Dough Ray Me  at 230 W Huron Rd, Cleveland, OH 44113, United States asa closeed.

And you also need to create (and verify) for the new address 1138B W. Maple Street, Hartville, OH  44632 a new GoogleMyBusiness page.

You can do this via http://business.boogle.com/create

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Verification of new business is using closed business address

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
I'm not able to get the closed update to go through because the mail is sent to address where the store used to be … mail isn't getting to me for that address anymore. Worse, the store name keeps showing up with the old address for all the maps until I get that changed.

As for the new store location, thank you for the URL to create a new entry for that location .… I was able to submit the new location and got the verification ID by regular mail, but it's still pending review. My guess is the problem with marking the old location closed and getting that verified to update the google map entry may be a problem … please help … how can I force the update to show the old location as closed and/or delete it?

Re: Verification of new business is using closed business address

Top Contributor
# 4
Top Contributor
I now've marked the old location as closed.
But I have no idea about the "pending" status for the new address.

have you by any chance used the same phone number as for the old address?
216-394-0667
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Verification of new business is using closed business address

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
The new location has a new phone number … 330-267-6070.

Re: Verification of new business is using closed business address

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Thank you so much!

The new location is in a building with a group of stores. The building address is 1138 W Maple Street, Hartville, OH 44632, but my store in that building is 1138B W Maple Street. Google maps doesn't find 1138B but it does find 1138 …. what do you think … should I set my google map location at 1138?

https://www.google.com/maps/place/1138+W+Maple+St,+Hartville,+OH+44632/@40.9677763,-81.3515707,14z/d...

Re: Verification of new business is using closed business address

Top Contributor
# 7
Top Contributor
wait couple of days - perhaps myclosing of the old location will have an affect on the pending status for the new location.
If not then I recommend to contact business support:

The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist

https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Verification of new business is using closed business address

Top Contributor
# 8
Top Contributor

@Raymond P

our two last post have been crossing

 

Yes

addressing issues like you just described is often causing pending status.

You have two options IMHO:

 

either use the "ordinary" street address or contact business support explaining then the address discrepancy between 1138 and 1138B

But I'm not sure they will "get it" - they are often from India and maybe not familar with such US address specials like yours.

There is btw a third option to create yourself an proper address element for the  street address 1138B through MapMaker - here the how to do:

 

https://support.google.com/mapmaker/answer/1731390?hl=en

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Verification of new business is using closed business address

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭
Thank you. I tried the add for mapmaker … saved, but the status was denied. :(
I attempted to add the business to the 1138 W Maple … Dough Ray Me isn't showing up yet … does that take a day or two? https://www.google.com/#q=1138b+w+maple+street+hartville+oh

Re: Verification of new business is using closed business address

Top Contributor
# 10
Top Contributor
don't add the bsuiness via mapmaker.
this makes the matter more worst.
My only recommendation regarding MapMaker was to create a pure address
element for an not eyt existent street address 1138B

If this failed contact business support based on your "pending" status of
the dashboard. Or just change the address in the dahsbaord to 1138 and
resubmit it - but this could trigger a new verification.
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile