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Use of virtual addresses - Google guidelines update query

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi everyone


My client is a provider of virtual addresses for small businesses.


The updated GMB guidelines suggest a virtual address cannot be used as a business' location unless it is staffed during business hours.


These virtual addresses provided by my client are staffed, but by my client's staff rather than staff of the businesses who seek to use that location as their own.


Does anyone know if this means the address can be used on GMB or not?


Many thanks



1 Expert replyverified_user

Use of virtual addresses - Google guidelines update query

Top Contributor
# 2
Top Contributor



I would like to apologize for the lack of reply to your help inquiry. The Google My Business community has recently implemented several improvements that we hope will allow the proper care of help tickets here.


If you still have an issue that needs attention, please take a moment to review our Go-To Guides. These are carefully created to cover most issues someone may face and they provide unique solutions that are easy to implement.


If you have already found a solution, can you provide an update on how you solved your issue? If you are still in need, please do let us know.


Thank you for using Google My Business (GMB) to strengthen your online presence.


Kind Regards,



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