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Uploaded photo via GMB Dashboard but not appearing on Google Search/Maps views

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi all

 

G+: https://plus.google.com/100443023101317701681

Business name: Indulgence

email: <edited by a Community Manager as noted below>

 

 

I have uploaded a picture through my GMB dashboard, but the picture does not appear when viewing my GMB photos on Google search/maps etc etc.

 

Was wondering if anyone else has had a similar problem with photos not appearing?

 

Thanks

 

Sal

 

Thanks

 

Note: this post has been edited by a Community Manager, per Community Guidelines, in order to remove account specifics and/or personal contact information. This is done to protect account security and privacy.
1 Expert replyverified_user

Re: Uploaded photo via GMB Dashboard but not appearing on Google Search/Maps views

Community Manager
# 2
Community Manager

Hi Sal,

 

Thanks for writing. When you add a photo in your Google My Business dashboard, you can suggest things like a preferred photo (which would show up first in search), but it is not guaranteed that we will use this photo. When you add photos, they should show up in search, but may have some latency before they begin showing up. Let me know if you're still facing this issue.

 

Thanks,

Liz

GMB Community Manager 

Re: Uploaded photo via GMB Dashboard but not appearing on Google Search/Maps views

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Liz

 

Thank you very much for taking the time in replying to me.

 

I've waited a few days and the specific picture that I had uploaded via GBM Dashboard is still not appearing when viewing my GMB photos on Google search/maps etc etc

 

If you go to the Google+ Page:

https://plus.google.com/100443023101317701681/photos 

 

you can see that there are 2 Menu images [labelled Food Menu & Drinks Menu] in the "Business Photos" Album:

https://plus.google.com/photos/100443023101317701681/albums/6308336627596131361

 

whereas there is just 1 Menu image in the "All photos of Indulgence" Section:

https://plus.google.com/photos/at/100443023101317701681

 

I'm expecting that both the Food Menu images to appear when doing a Google Search for my business on Google Search/Maps:

https://www.google.co.uk/#q=Indulgence+142+Hoe+St+London+E17+4QR

 

I hope that what I have said makes sense?

 

I look forward to your reply

 

Many thanks

 

Sal

Marked as Best Answer.
Solution
Accepted by topic author Indulgence
August 2016

Re: Uploaded photo via GMB Dashboard but not appearing on Google Search/Maps views

Community Manager
# 4
Community Manager

Hi Sal,

 

Unfortunately, we aren't able to guarantee which photos show up when you do a Google search for your business. You are able to set photos as "preferred," but per the article I sent through before, this is not guaranteed to show up first when you do a Google search. The photos look to be showing from what I can tell on your Google+ page.

 

Hope that helps explain what's going on!

 

Liz