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Unfair Google Map Reviews - GMB

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# 1
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Question: How does a business recover their map listing from a significant amount of negative reviews (hundreds) after unfair news coverage? I understand there is a flag function that can be used for them. Is there a Google Maps support number that can be called? What other options are there?

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Accepted by ElizabethP (Community Manager)
November 2015

Re: Unfair Google Map Reviews - GMB

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# 2
Top Contributor

There is no phone number to call but you can request a call back from the support team if you contact them during regular business hours.

Click the Contact Us link in the My Business help center.

https://support.google.com/business/?hl=en#topic=4539639




treebles, Google My Business Top Contributor

View solution in original post

Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
November 2015

Re: Unfair Google Map Reviews - GMB

Top Contributor
# 2
Top Contributor

There is no phone number to call but you can request a call back from the support team if you contact them during regular business hours.

Click the Contact Us link in the My Business help center.

https://support.google.com/business/?hl=en#topic=4539639




treebles, Google My Business Top Contributor

Re: Unfair Google Map Reviews - GMB

Top Contributor
# 3
Top Contributor
Hi Anthony,

If you post a link to the Google Local page itself (not a link to maps listing) I can escalate it to Google for you. We've gotten them to take down reviews like that in the past. (If your situation is what I'm thinking it is.)