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Unable to remove publicly owned picture of old business location

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

In January our business moved, I have updated all our pictures on our My Business page, however as we do not own the picture Google uses as the main image for our business listing (https://goo.gl/3NcBV9), I am unable to remove it. I have not been successful in replacing Google's preferred image with one of our own either. 

 

See the photo's in question here: https://goo.gl/AvQ8g6 

 

Image 1, 7, 8, 10, 13 & 14 are of our old location and as we do not own these pictures I am unable to delete them. 

 

This is creating a lot of issues for us, as our customers sees a picture of our previous location in their Google search, and do not notice that the address has changed, and therefore arrive at the wrong location. 

 

(before anyone suggest this, I have on a daily basis reported these images as not relevant to the business to Google, but after 6 months, I am realising that this option is useless). 

 

Business name: Hatton's Model Railways

Address: 17 Montague Road, WA8 8FZ, Widnes, UK

Telephone: 0151 733 3655

Google+: https://plus.google.com/+ehattons/posts

1 Expert replyverified_user

Re: Unable to remove publicly owned picture of old business location

Top Contributor
# 2
Top Contributor
have you read and applied this article
https://support.google.com/maps/answer/3094088?hl=en&rd=2
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Unable to remove publicly owned picture of old business location

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Yes. Google maps contacted me after I reported the images and advised that my issue was with Google MyBusiness. After contacting them however, the only solution they provided me with was to keep reporting the images as irrelevant to my business. I do think however, that after 6 months of reporting these images, if nothing has been done - this is not the solution.

Re: Unable to remove publicly owned picture of old business location

Top Contributor
# 4
Top Contributor

Nope @Rikke S

this is not the solution!

 

Please contact them again and request to get it solved finally. And please request a case ID.

 

In case they refuse to remove the inappropriate photos I wll try escalting the new case ID.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Unable to remove publicly owned picture of old business location

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

Hi Helmut-

 

I have the same issue.  Been trying to get Google to remove the first three images on my page since we moved in March 2016.  Nothing seems to work.  How do I escalate the issue?

 

The page in question is: Nadeau Furniture in Austin, TX.

https://www.google.com/maps/uv?hl=en&pb=!1s0x8644b50a55555555:0xe18ff8657986b87a!2m16!2m2!1i80!2i80!...

Unable to remove publicly owned picture of old business location

Top Contributor
# 6
Top Contributor

@Brian P

 

nobody has "the same issue" unless talking about the same issue at the same location.

Please start your own thread providing there all information to understand and investigate your issue
This allows us to keep the forum organized and gives you the attention you need.
This ( https://www.en.advertisercommunity.com/t5/Google-My-Business/ct-p/GMB ) is our top level Community--from there, you can click into the board title that is most applicable for your issue. Once you're in an individual board, you can click on the red/pink + sign in the lower right corner of the screen to start a new topic.

 

I will close this old thread now for new replies.

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile