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Unable to remove photos from Google Business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Business name : simply photo booths

Address : 86A The Broadway, Norton, Stourbridge, DY8 3HT, UK

Telephone : 0121 270 6097

Map Url - cid=13463386733227302103 ( Service Area Business )

Website https://simplyphotobooths.co.uk

Brand page : https://plus.google.com/+SimplyphotoboothsUk

 

When my business appears in google local search results a photo appears that wasn't uploaded by us and we have no way of removing it.

 

When I click manage photos it is showing under the 'by customer' tab and there is no option to delete it.

 

It doesn't however show in Simply Photo Booths's album archive

 

 

I've already reported it to google as spam but have no idea how long they will take to action?

 

Any help much appreciated.

 

- Dominic

 

1 Expert replyverified_user

Re: Unable to remove photos from Google Business

Top Contributor
# 2
Top Contributor

Hi @Dominic S

 

Which photo is it, because I can only find 4 images that have been "publicly" added to the business listing and they do appear to be from your account ?

 

Google Maps.png

 

https://www.google.co.uk/maps/contrib/105017869992704177555/photos/@52.44742,-2.165289,17z/data=!3m1...

 

PS: I see your service radius is for pretty much the entire UK. Anything over 40miles dilutes the signals that you wont really appear.

 



Tim Capper, Google My Business Top Contributor
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Unable to remove photos from Google Business

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi @Tim Capper

 

Looks like it's gone....google must have actioned my removal request. The photo was of someones bathroom !!

 

Thanks for the tip regarding our service radius.