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Unable to access Google account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I am trying to log into my client's Google Account. After entering the password, Google asks to verify the account by text or phone call but only the last 2 digits are shown and does not match any phone number associated with this business. When I select a different method, I confirm the last password, the month/year the account was created, and enter the email address associated with the account so a verification code can be sent but then email never arrives. I checked the spam folder and tried several times. There is only one email and one phone number associated with this account and Google doesn't seem to respond to either. 

 

Any advice?

 

1. Alexander Hauling

2. 2180 Watkins Rd; Columbus, OH 43207

3. 614-491-5460

4. https://plus.google.com/117186249307362392252

 

 

1 Expert replyverified_user

Unable to access Google account

Top Contributor
# 2
Top Contributor

@Sean M

 

its the worst path you and oyur client are going to share the same account credentials.

The better method would be htis:

the actual page owner can make you  an additional page owner (or manager as well)

Refer to

https://support.google.com/business/answer/4573962?hl=en

and 

https://support.google.com/business/answer/3403100

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile