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Unable to Edit Business Information padlock sign

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi I'm trying to edit my business info. When i go into the edit part all the sections have a padlock so i'm unable to do anything. Help please...

2 Expert replyverified_user
Marked as Best Answer.
Solution
Accepted by ElizabethP (Community Manager)
November 2015

Re: Unable to Edit Business Information padlock sign

Top Contributor
# 2
Top Contributor
Can you share a screenshot of your dashboard? What is the business website?
Colan Nielsen, Google My Business Top Contributor
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VP, Local Search at Sterling Sky

Re: Unable to Edit Business Information padlock sign

Tam
Visitor ✭ ✭ ✭
# 3
Tam
Visitor ✭ ✭ ✭
Hello Rula,

Is there anything unlocked like the address? If the address is unlocked then your map marker just needs to be updated. You can drag it slightly and save to trigger the system to update. That should unlock everything

Re: Unable to Edit Business Information padlock sign

Top Contributor
# 4
Top Contributor

@Tam 

 

I'm not sure why you start speaking about the address.

@Rula A clearly mentioned "When i go into the edit part all the sections have a padlock so i'm unable to do anything

If a TC as @Colan N is one asked for a screenshot then is there a very good reason for better help @Rula A to fix his problem

We shouldn't make any speculative proposals ignoring the information @Rula A already provided and not having gotten the information requested by  @Colan N

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Unable to Edit Business Information padlock sign

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
we have the same problem with an our client

Re: Unable to Edit Business Information padlock sign

Top Contributor
# 6
Top Contributor

this might be bad for you @carmelo a and your client
But as for the other user here:

We can't help you not providing the above requested info.

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile