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Unable to Access Google Business Account

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Only one staff member is able to access the Google account for the small business, French Novelty. No one is able to access the business account to respond to reviews and manage the business page. The response to the inability to access the account from Google says, "We're sorry, you don't have access to this service. Please contact your domain administrator for access." 

 

 

1 Expert replyverified_user

Re: Unable to Access Google Business Account

Community Manager
# 2
Community Manager

Hi @French N,

 

Thanks for writing! I would recommend that the one person who has access go ahead and add any other applicable users as listing managers. You can read more about how to do that here. Best of luck, and keep up the great work responding to your reviews--this is such a great way to keep in touch with your customers!

 

Best,
Liz

GMB Community Manager