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Trying to merge accounts for new listing with existing one without deleting old one

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I'm doing this for my boss, Amyn.  He has recently opened a second location and we created a new gmail account and went through the process of listing it, requesting a verification postcard be sent.  However, during the process, his other location kept popping up during the verification process, and after getting confused about the part about post card is the only way to verify the new location, I merged the other account that had been set up for listing his first location.  Now when we google to see if his first location is on google it's gone.  How do I fix this?

1 Expert replyverified_user

Re: Trying to merge accounts for new listing with existing one without deleting old one

Top Contributor
# 2
Top Contributor

Hi @amyn m

 

You did not need a second account, you should have created in same account.

 

You should not have been able to claim the 1st one into the new account if it was verified.

 

Lets see what is in your account dashboards 1st:

 

Please log into each account dashboard >> https://business.google.com/manage/

 

Take a screenshot of each.

 

If there is a business page in the dashboard, select >> Manage Location

 

Take a screenshot of the business pages admin page.

 

 

Then we can see what is happening.

 

 

Please also provide:

 

Name of Business

Both addresses and their tel numbers

 

 

 

 



Tim Capper, Google My Business Top Contributor
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Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Trying to merge accounts for new listing with existing one without deleting old one

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Okay, Tim, I think this is what you need. Thanks so much for your help!


Boost Mobile by A&S Wireless
8817 Kingston Pike
Knoxville, TN 37923
(865) 240-3798

Boost Mobile by A&S Wireless
107 Cedar Lane
Knoxville, TN 37912
(865) 219-1921

Re: Trying to merge accounts for new listing with existing one without deleting old one

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

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Re: Trying to merge accounts for new listing with existing one without deleting old one

Top Contributor
# 5
Top Contributor

Hi @amyn m

 

So I can only find this one:

https://plus.google.com/106336621557818383498/about

 

So because I cannot find the other, I'm going to guess it was not created. ( you did not provide screenshots of dashboards ) .  Pick the account with the above listing and just create the new one in the same account.

 

Begin Here >> https://www.google.com/business/

 

One account for all, much easier to manage



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership

Re: Trying to merge accounts for new listing with existing one without deleting old one

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
When you google Boost Knoxville the Kingston Pike location does not show up
as one of the locations anymore. We're waiting for a postcard to come to
verify the Cedar Lane one.

Re: Trying to merge accounts for new listing with existing one without deleting old one

Top Contributor
# 7
Top Contributor
Those screenshots are all for cedar. Is that the one you wanted to move ?

It is unverified at the minute, so you could delete and create it in the other verified account.

Or when it is verified add the other account as manager, wait 24hrs and transfer as owner.



Tim Capper, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Find me on: Google+ | Twitter | Facebook | Linkedin
Tim operates a bespoke Local SEO Consultancy in the UK, Online Ownership