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To change the star classification of our hotel from 3 star to 4 star

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello,

 

we own a hotel bussines:

Hotel Ecotel Vilnius

http://www.ecotel.lt/

and we are now 3 star hotel, 

http://www.booking.com/searchresults.en-gb.html?aid=318615;label=English_Lithuania_EN_LT_29562127825...

 

but in google search we are marked as 2 star hotel. I have verified this business but i can not edit that my self. Can you please change our starts to 3 ?

 

Gediminas Kasputis

861294388

Ecotel Vilnius IT Manager

 

https://plus.google.com/101128272405139164096

 

Address: Stucko str. 8, Vilnius, Lithuania.

1 Expert replyverified_user
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Accepted by topic author Gediminas K
December 2016

To change the star classification of our hotel from 3 star to 4 star

Top Contributor
# 2
Top Contributor

Google obtains your hotel star rating from 3rd party sources. They have never said explicitly which ones they use. I would start by going to Northstar Travel group and see if you can get it updated there. 

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Marked as Best Answer.
Solution
Accepted by topic author Gediminas K
December 2016

To change the star classification of our hotel from 3 star to 4 star

Top Contributor
# 2
Top Contributor

Google obtains your hotel star rating from 3rd party sources. They have never said explicitly which ones they use. I would start by going to Northstar Travel group and see if you can get it updated there. 

To change the star classification of our hotel from 3 star to 4 star

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi,

What is Northstar Travel group? Is it a directory or the business of the Ecotel above? I am trying to get answer to where the star ratings are determined.

Thanks,

Sneha 

Re: To change the star classification of our hotel from 3 star to 4 star

Top Contributor
# 4
Top Contributor

Northstar Travel Group is one of the 3rd parties that aggregates Hotel star ratings and we believe feeds them to Google. Their website is here: http://www.northstartravelgroup.com

 

Their content service is described here: http://www.northstartravelgroup.com/solutions/data/content-licensing

 

And they note that hotel information can be updated here: http://hoteldata.ntmllc.com/internetq/content/onlineQ.asp?target=login