My Business
4.3K members online now
4.3K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Suspended for quality issues after 1.5 years...

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Woodland Gold and Silver

619 Main St, Woodland, CA 95695

530-661-6873

https://plus.google.com/+Woodlandgoldandsilver

 

Happened to log into my account today and saw it was suspended for quality issues.  No idea why as the page/listing has been up for over 1.5 years.  Never received any type of notification as to why or that it was suspended so I don't know how long it has been so.

I can still log in and edit my business information, but the listing is completely gone from google/maps...

Any assistance or advice would be greatly appreciated as this is going to have a severe impact on my business.

1 Expert replyverified_user

Re: Suspended for quality issues after 1.5 years...

Top Contributor
# 2
Top Contributor
for the moment I can't see any reason either for the suspension.
Have you tried contacting business support already?
The best way to contact business support:
contactflow & request a call back
https://goo.gl/5iDTCU
Talk to a specialist
https://goo.gl/ahhzl0
Global Phone Support Hours:
You can request in many (maybe not all though) countries a call back of experts of business support by phone. This should be possible on official working days and during their the day time only - try it from 9 or 10 AM until 5 or 6 PM

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Suspended for quality issues after 1.5 years...

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Spoke with them yesterday. Was told they can't tell me why my google+ page was suspended and asked me if they could help with anything else.

I requested it be reinstated via the troubleshooter and received a response this morning of no and that it was suspended for spammy behavior.

Everything has been the same on my end for over 1.5 years and have no idea what they mean by spammy behavior. Hoping someone here can assist me as it seems to be my only hope.

Re: Suspended for quality issues after 1.5 years...

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
Just spoke with another specialist and was told my email account was suspended which took down the listing. She advised me to reply to the "no" response I received about the request to reinstate and ask for clarification as well as what steps I may be able to take in order to resolve this.

I am further puzzled by this as the email account is never actually used to send/receive emails and is only associated with the google+ page/my business account...

Re: Suspended for quality issues after 1.5 years...

Top Contributor
# 5
Top Contributor
Thanks Brandon

I understood
you are now in good hands of the support regarding your issue - are you?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Suspended for quality issues after 1.5 years...

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
I would not say that I am.

More confused about this now than when I first found out about it. Phone support says they can do nothing and my requests for reinstatement are being denied with no explanation at all (via email responses).

No idea what to do and it seems as if I can't get help from anyone with Google.

Re: Suspended for quality issues after 1.5 years...

[ Edited ]
Top Contributor
# 7
Top Contributor

do you have an case ID?

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Suspended for quality issues after 1.5 years...

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭
RE: [7-8000000012880] G+ Local Appeals Support Submission

That is the only number I have. It is the title of the email response I received after requesting reinstatement.

Re: Suspended for quality issues after 1.5 years...

[ Edited ]
Top Contributor
# 9
Top Contributor

Thanks

I'll try getting a closer look by our communication manager on this

 

For my own reference only: a suspension issue to check

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Suspended for quality issues after 1.5 years...

Visitor ✭ ✭ ✭
# 10
Visitor ✭ ✭ ✭
I still can't get any help from Google and they have stopped replying to me. Have you had any luck?