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Suspended for absolutely no reason, with no reason given.

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I'm trying to setup our business:

 

Catfish Paradise Ohio

http://catfishparadiseohio.com/

12769 Veto Road, Marietta, OH 45750

(740) 373-0686

 

It says it's been suspended due to quality issues. Despite multiple attempts to get this resolved including a phone call to a rep, they just give a generic "This can't be resolved look out our guidelines."

 

I am following every guideline. I JUST setup the business. Why is it suspended? Why is Google being so vague? What do I need to do?

 

https://www.google.com/search?q=catfish%20paradise%20ohio&rlz=1C1CHZL_enUS745US745&oq=catfish+paradi...

 

I would also like to mention that now I think I've created it twice in my profile. I don't know if I should delete one or both of them. Please advise.

1 Expert replyverified_user

Suspended for absolutely no reason, with no reason given.

Visitor ✭ ✭ ✭
# 2
Visitor ✭ ✭ ✭

Any answers here? There are loads and loads of people asking about this Google. My clients have come to rely on this, and after calls, support request, and community post. There is absolute silence. What is going on here? I don't mean to be abrasive, but people's livelyhoods depend on this.

Suspended for absolutely no reason, with no reason given.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

If you have created it twice in your profile google may of flagged it as a duplicate listing. Is there any messages in google my business from google ?

Suspended for absolutely no reason, with no reason given.

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

The timeline goes like this.

 

Claim Listing

Suspended

Contact Support - Nothing

Ask for help here. - Nothing

Call - We'll email you once we figure out what the problem is.

Email - We can't help you and can't tell you why we can't help you.

Well crap, I think, I will just delete the old one and create another one. Now I have two. What do I do now?

 

I NEED Google or a rep to advise. What do I do? Why am I suspended? I don't want to help my client's claim their businesses for this to keep happening. Google is showing the wrong hours and wrong information on this listing and no matter how I claim it, be it postcard, phone, anything, I can't get this to work and Google is just being vague.

 

Suspended for absolutely no reason, with no reason given.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I went ahead and deleted the duplicate. I'm going to play with all the settings in the listing to see if this is some sort of "no feedback" automated thing.

Suspended for absolutely no reason, with no reason given.

Top Contributor
# 6
Top Contributor

Hi @Catfish P

 

Are you aware the existent unverified listing - showing almost the same info as provided by you?

 

It's https://goo.gl/maps/4sWrx73AZ5v

 

why are you trying to set up a new listing instead of just claiming the existent unverified one?

 

My advice:

delete all previoulsy created stuff about this bsuiness from your dahsboard and start from scratch - now claiming the listing as shown per https://goo.gl/maps/4sWrx73AZ5v

 

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile