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Suspended business listing

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# 1
Visitor ✭ ✭ ✭

My business listing was suspended while I was updating our mailing address. We service people at various locations. (their homes) Google wants to send the verification to our old address. No mail is received there any more.

 

Thermal Seal  Experts

2207 Concord Pike #386, Wilmington DE 19803

302-993-0720

www.thermalsealinsulation.com

 

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Accepted by topic author TSE F
May

Suspended business listing

Top Contributor
# 2
Top Contributor

Hi @TSE F

First, be sure your listing complies with the guidelines: https://support.google.com/business/answer/3038177 and if you serve customers at their location, be sure to comply with the SAB guidelines https://support.google.com/business/answer/3038163.  From what you've described, that may be what accidentally triggered the suspension.
Once you're certain the listing complies, here are some steps so that will help you get verified:
1. Request the postcard anyway and do not edit your page - every time you do that it will cancel the code from the previous card and resets an internal timer.
2. Wait 14 days.
3. If you still haven't received the card then request a call back from Google My Business Help: https://support.google.com/business/contact/verification_code_issues
4. Explain to the agent that you requested the postcard and never received it. They will confirm the details. Assuming there's nothing wrong with the listing, they should be able to help you verify it.


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Margaret O · Google My Business Top Contributor

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