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Suspended Due to Quality Guidelines. Please help

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# 1
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Hi guys,

 

I'm reposting in this section in the hopes that I can get a response from someone this time. This is the original post https://www.en.advertisercommunity.com/t5/Spam-Policy/Suspended-Due-to-Quality-Guidelines-Please-hel.... Sorry I don't know how to delete it. 

 

So my business page is suspended again. This page has been reinstated in August with the help of Tim Capper. 

 

Business Info.:

 

D&A 24/7 Locksmiths
7402 21st Ave Unit A4
Brooklyn, NY 11204
(347) 916-4228

http://www.da247locksmiths.com/bkny/

https://plus.google.com/101977589382985643433/about

 

----------------

This location/business is 100% real and you can verify this business through NYC business verification page here http://www.dos.ny.gov/corps/bus_entity_search.html. Simply enter the business name "D&A 24/7 Locksmiths" and all the business info. provided above will match. 

 

 

 

Database_search_in_NYC.png

 

 

 

 

 After you click search, you will be redirected to the page below. 

 

Verification_Page_in_NYC.png

 

 


 

 What's even more confusing is that when I search for the company in Google. There's a result on the right hand side with the business name only, but all the other business info. (phone, site, business hours) is missing. As you will see from the picture below. 

 

Missing info from company google search in Brooklyn NYC.jpg

 

 


 

 

And another thing is that when I go the Google Business page itself https://plus.google.com/101977589382985643433/about. The page seems to be live (I think).

 

Google Business Page Looks Live.jpg

 

 

 

Please help me to reinstate my page. We're hardly getting any business in Brooklyn and now this happens again. 

 

Any help would be greatly appreciated. 

Thank you

1 Expert replyverified_user

Suspended Due to Quality Guidelines. Please help

Follower ✭ ✭ ☆
# 2
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Can anyone help please? 

 

Thank you

 

Suspended Due to Quality Guidelines. Please help

Top Contributor
# 3
Top Contributor

@Dmitriy N

Please read this and provide all requested information A# - E#

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Suspended Due to Quality Guidelines. Please help

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# 4
Follower ✭ ✭ ☆

Hi,

 

@Helmut Geissler, thank you for replying. I went through the doc you've linked to and:

 

1 - My business is in compliance with Google Guidelines

2 - submitted the appeal today on 11/1/16 at 9:20 AM EST

 

 

November 2016 Google My Business local business reinstatement request - Google My Business Help.jpg

 

Here's what I've inputed in the fields of changes made and additional info:

 

Changes under "Name" section:

Special characters - "&,/" are a part of business name that's on the business license

Business hours information - "24/7" is on the business license

Service or product - Word "Locksmith" is also a part of the name that's on the business license

 

Changes under "Chains, departments, and individual practitioners" section

Changed categories to match other location categories from "locksmith" to locksmith, key duplication service, security system supplier

 -----------------

 

Additional info. box:

 

I can provide a copy of the business license, re-verify the business address or you can verify it online through NYC business verification page here http://www.dos.ny.gov/corps/bus_entity_search.html. Simply enter the business name "D&A 24/7 Locksmiths" and all the business info. provided above will match. 

 

Please advise on what to do next. 

 

Thank you

 

Suspended Due to Quality Guidelines. Please help

Top Contributor
# 5
Top Contributor

@Dmitriy N

"next is" to wait what the reinstatement team will review and decide.

You should get a mail back from them soon.

It should contain a deny or some other hints. and yit shoudl countian a numeric case ID (liekly in the title of the response)

Come bacj to here depending on theri response

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Suspended Due to Quality Guidelines. Please help

Follower ✭ ✭ ☆
# 6
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Thank you @Helmut Geissler

 

Suspended Due to Quality Guidelines. Please help

Follower ✭ ✭ ☆
# 7
Follower ✭ ✭ ☆

Hi,

 

@Helmut Geissler, just got a response from Google, below are contents of the email:

 

RE: [6-0484000014193] G+ Local Appeals Support Submission

 

Hello,

 

We have reviewed your request and can’t reinstate your Google+ page at this time. Your Google+ page has been suspended for spammy behavior.

 

If you have any further questions, please consult the Google My Business Help Center.

 

Thanks,

Google My Business Support 

 

---------------------------

 

I honestly don't know what they mean by spammy behavior. I remember the first time this page got suspended Tim Capper mentioned something about YouTube videos. Indeed, I have lot's of videos on the site "http://www.da247locksmiths.com/bkny/" and on the YouTube channel "https://www.youtube.com/channel/UCD2FpXusOxI36sODeIWBUcg". Should I delete those? 

 

-------------------------

 

Another thing that I've changed, is I've hired an SEO Expert to work on the site, about a week ago. And the only thing he has done so far (or at least that's what he tells me). He accepted Google Business page manager invite I've sent him, ran a scan on the website and produced a ranking report. 

 

What should I do now?

 

Thank you for your help

 

Re: Suspended Due to Quality Guidelines. Please help

Top Contributor
# 8
Top Contributor

@Dmitriy N

 

see what I got to get the license:

Screenshot 2016-11-02 at 21.28.05.png

 

so I'm stuck with this.

Provide any good proof of your license

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Suspended Due to Quality Guidelines. Please help

[ Edited ]
Follower ✭ ✭ ☆
# 9
Follower ✭ ✭ ☆

@Helmut Geissler, I really appreciate you taking the time to look into this. Thank you so much!!!

 

The business name is "D&A 24/7 Locksmiths", NOT "D/A 24/7 Locksmiths". 

You're missing "&" between letters D and A. 

 

Just took pictures of Application for Authority and receipt for filing these papers. I can email them to google if they want. 

 

Application for Authority simply means that my company is allowed to do business in Kings County, AKA Brooklyn, New York. That is why this business will show up on NYC business verification page here http://www.dos.ny.gov/corps/bus_entity_search.html.

 

Please, simply copy and paste the business name:

 

D&A 24/7 Locksmiths

 

Steps:

 

  1. Go here "http://www.dos.ny.gov/corps/bus_entity_search.html" - copy and paste business name "D&A 24/7 Locksmiths" in the search box 
  2.  You will redirected to this page "https://appext20.dos.ny.gov/corp_public/CORPSEARCH.ENTITY_SEARCH_ENTRY" - also, cimply copy and paste the business name "D&A 24/7 Locksmiths" and click search database
  3. You will be redirected to another page that will display the business name "D&A 24/7 Locksmiths LLC". Simply click on the business name and all the business info. will match

 

Thank you

Suspended Due to Quality Guidelines. Please help

[ Edited ]
Top Contributor
# 10
Top Contributor

next time it's of your duty to provide screen captures or photos instead enforcing me to create such - its annoying for us helpers to do the job of user!!! 

 

BUt this said I will no try escalating it based on https://drive.google.com/file/d/0B1auVcBx-g-bY3owSHBIYW52Tms/view?usp=sharing

 

(escalated through row 57 of our form)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile