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Street View Shows of Business shows street view of incorrect address

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

hi

I am assisting Anna Afanaseva with her Google+ page. The registered E-mail address is: babanya.sihanouk@gmail.com

The issue is with BabAnya Deli & Catering Google+ page. The marker position (and also a corresponding street view) on Google+ page is not correct.

However the marker position on Google Maps is correct. When I click "Edit business information" on Google+ page I am redirected to the page with a CORRECT marker position (Google Maps).

 

Incorrect street view (and incorrect marker location!):

https://plus.google.com/b/118195829844687443661/118195829844687443661/about

If I click "Edit business information" I will be redirected to the page on Google Maps with a CORRECT marker position.

This street view on the Google+ page corresponds to the view from 2 Thnou St. BabAnya Deli and Catering is located behind this row of buildings and is not accessible by car from this location:

https://www.google.com.kh/maps/@10.6272449,103.497954,3a,75y,339.35h,90.23t/data=!3m6!1e1!3m4!1s6FBb...

 

The marker on Google Maps is correct.

https://www.google.com.kh/maps/place/BabAnya+Deli+%26+Catering/@10.628123,103.4969483,18z/data=!4m5!...

 

Correct street view from Google:

https://www.google.com.kh/maps/@10.6278354,103.4975573,3a,75y,155.76h,94.07t/data=!3m6!1e1!3m4!1syCF...

 

Thank you for your assistance!

1 Expert replyverified_user

Re: Street View Shows of Business shows street view of incorrect address

Top Contributor
# 2
Top Contributor

@Irina Z

your first link (it's of your the G+ page)  shows me this view of the contact card with a maplet and a marker on it:

 

Screenshot 2016-09-06 at 14.18.11.png

 

There is no streetview visible at all - but I have to admit the marker on th maplet is little bit different for few meteres compared to the GMaps appearing if clicking and opening  the original GoogleMaps.

Getting then this view:

Screenshot 2016-09-06 at 14.18.42.png

 or bit more zoomed it the marker on GMaps is like below:

screenshot-www.google.com 2016-09-06 14-24-08.png

 

do you refer to this little marker difference between my last GMaps view and this screenshot of the G+ page"

Screenshot 2016-09-06 at 14.27.27.png

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Street View Shows of Business shows street view of incorrect address

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Yes, G+ page shows marker incorrectly, we would like to put it in the right position somehow.

If I click "Edit business information" I will be redirected to the page on Google Maps with a CORRECT marker position.

The street view shown on the Google+ page corresponds to the view from 2 Thnou St. BabAnya Deli and Catering is located behind this row of buildings and is not accessible by car from this location:

https://www.google.com.kh/maps/@10.6272449,103.497954,3a,75y,339.35h,90.23t/data=!3m6!1e1!3m4!1s6FBb...

 

This is little difference, but it makes it difficult to find us there..

Re: Street View Shows of Business shows street view of incorrect address

[ Edited ]
Top Contributor
# 4
Top Contributor

ok @Irina Z

 

I start understanding oyur issue bit more.

 

There seem to be in fact two issues (both might somehow coonected)

 

It's

1# the above described slightly marker difference (its IMHO a minor issue as most of the people will not navigate to your business via the little maplet on the G+ page) as this isn't anyhow an  interactive maplet and clicking the maplet the users will redirected to GMaps with the correct marker position anyway.

 

2# its the wrong street view (I now see also to waht streetview you refer to on your G+ page - its the card below the card "photos")

screenshot-plus.google.com 2016-09-06 20-35-17.png

 

clicking this streetview it shows the same view as your above link https://www.google.com.kh/maps/@10.6272449,103.497954,3a,75y,339.35h,90.23t/data=!3m6!1e1!3m4!1s6FBb...

 

But you wont believe it:

 

this two issues 1# & 2# are not the real issues - both are just symptomes of ONE issue and this is about the bad access point to your location of the bsuiness.

 

And this bad access point to your location must be corrected.

 

YOu can see what I mean if clicking this link https://goo.gl/maps/9vnrfrsmhVS2 or viewing this direction between a point 10.627794, 103.497684 (most nearby) to the correct marker of your business in GMaps and to your Business.

One should think it will give not at all a remarkable  route for the 5 meter between the two white points in the red rectangle:

screenshot-www.google.com 2016-09-06 20-53-35.png

 

 

The direction route between the two white points will be a huge deviation to the same point on the street where the streetview in question is taken.

Its a point about 65 meter south of your correct marker.

 

This is the real core of the matter of 1# and 2# 

 

What next?

 

there is nothing at the moment you can do to correct it.

I have to discuss the new issue (the "core of the matter") with my fellows TCs and I think in case they will agree with my investigations  ther e will be a way to escalate it to Google to get it corrected.

 

Meanwhile please be patient.

and send my greetings to Anna Afanaseva (aka BabAnya?)

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Street View Shows of Business shows street view of incorrect address

[ Edited ]
Top Contributor
# 5
Top Contributor

Editing my response as I mistakenly quoted / copied irrelevant stuff about contacting business support.

The below text is my correctly intended response now:

 

@Irina Z

 

an other TC came back to me doubting your marker is correct set on GMaps.

But even this you told me would be the case - see my first response in here and you second answer confirming the GMaps marker would be correct! 

Anyway I believe my TC mate is right doubting the Marker on GMaps is correct.

See https://goo.gl/maps/AX1mCW66ijy and the marker is  pointing on a median separating the two roads, that cannot be the correct place.

Actually the marker is at 10.627823, 103.497645 and this is obviously incorrect.

Please provide the exact coordinates of your house where the business is to find.

 

Go to https://goo.gl/maps/AX1mCW66ijy (best in satellite view) the zoom in and apply a RIGHTclick on the roof of the house where your business is located and apply "What's here?"

Below the map you should thn get the correct coordinates of the house and this way the businesss marker as it should be the correct marker position then.

 

Please provide this  exact coordinates to here asap.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Street View Shows of Business shows street view of incorrect address

[ Edited ]
Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

@Helmut Geissler the exact coordinates are the following: 10.627754, 103.497666