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Star rating stuck for months

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello there,

 

Our business (Addis Café) star rating stuck at 4.5 for months although we have been receiving more than five positive reviews with 5 stars.

The 'Google My Business Performance Report for June 2017' shows that our business has 4.8 star rating, which is probably right, but on the Google business page it is showing 4.5. Here I have attached a screen shoot of the report where its says " #### People saw your 4.8-star...."

Your summary for June1

8,808

people saw your 4.8-star rated business on Google Maps

8,399

people saw your 4.8-star rated business on Google Search

84

people asked for directions to your business

4

people reviewed your business on Google

 

Our Business Google page is https://business.google.com/b/113736104734908733928/dashboard/l/01775860192682991667

 

and website: https://www.addis-cafe-ethiopian-restaurant-vancouver.com/