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Star rating/reviews doesn't show

[ Edited ]
Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭
 
1 Expert replyverified_user

Star rating/reviews doesn't show

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi @tina r

 

Can you please tell give us the following information so we can help you:

1. Full business name
2. Google Maps URL

 

Thanks, 

 

Allie 

Star rating/reviews doesn't show

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Hi Allie

 

Thank you for your reply :-)

 

My business name is Top Class Tuition and the google maps URL is  https://www.google.co.uk/maps/dir/''/top+class+tuition+beverley/@53.840478,-0.409935,11z/data=!4m5!4...

 

Hope this is the right one :-)

 

Cheers

 

Tina

Re: Star rating/reviews doesn't show

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

Hi @tina r

 

Thanks for that information! When I search your business in Google Maps, your 4.5-star rating and 2 reviews show:

TopClass.JPG

Where is it that you're not seeing the star-rating and reviews? If it's from a search, please let me know your search term.

 

Thank you!

 

Allie 

 

Re: Star rating/reviews doesn't show

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi Allie

Thanks for your reply.

If you google ' topclasstuition beverley' the google box appears on the
right hand side - but the star rating i.e. red stars do not show at all -
they should be seen just underneath the google map where it says 'website'
and 'directions' - as shown on my website designer's google box - please
google 'thriftysites' to see what I mean


Thanks

Tina

Re: Star rating/reviews doesn't show

Top Contributor
# 6
Top Contributor

Hey @Tina R

 

I was able to replicate the issue and will ask Google if there is a particular reason why the stars aren't showing.  

 

One thing I know they're going to tell me is that if you're a home-based business, you need to hide your address in the Google My Business dashboard unless you have customers come to your house. 

 

Adding a screenshot so I can reference this in the case I submit to Google.

 

Missing Stars.png


Joy Hawkins, Google My Business Top Contributor
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Star rating/reviews doesn't show

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

Hi Joy

 

Thank you so much for your giving your attention to my issue and sending my query to Google with a screenshot :-)  I am a home based business and I do sometimes have students coming to my house .  

 

I look forward to hearing from you :-)

Star rating/reviews doesn't show

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

thank you Allie - the search term is topclasstuition beverley - you may need to add .uk if you're in a different country :-)