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Star rating not improved after bogus review removed

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I had a bogus 1-star review by a competitor. Google agreed it violated their policies and removed it. However, my star rating remains 3-stars, even though every review I have is 5-stars. What gives? 

any feedback would be appreciated. My tourism season starts soon, and this 3-star stuff looks BAD.

 

Gulf Shores Boat and Paddlesports

340 Hilltop Dr.

Gulf Shores, AL 36542

251-923-8205

https://plus.google.com/+GulfShoresBoatRental

2 Expert replyverified_user

Star rating not improved after bogus review removed

Top Contributor
# 2
Top Contributor

@GulfShores B

It seems to me your issue is very similar compared the one discussed in here: Google Review Star stuck at 1

 

Please watch the linked other thread as I am willing and prepared to escalate this to Google in case it continues to stuck on 1 

In case I will do this I will add your thread to my escalation.

But please refrain from jumping on the thread "Google Review Star stuck at 1" until I have more clearness about the other listing.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Star rating not improved after bogus review removed

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you. I will watch that thread, and will come back here to let you know what happens with my star rating. 

Star rating not improved after bogus review removed

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

@Helmut Geissler It is now Tuesday, and I still have 3-star rating. To refresh your mind about my situation:

 

- I had 5 stars until a non-customer left a 1-star bogus review. This reduced my star-rating to 3-stars.

- I contacted Google and Google agreed it was a bogus review and removed it.

- A week later, I still have 3-star rating, even as I have worked very hard to convince previous customers to take the time to write more reviews (which are very good). 

- I am very concerned that my star-rating will remain stuck on 3-stars as I begin my tourist season.

 

It seems very wrong and unfair to me that one BOGUS review can do so much damage, while multiple LEGITIMATE reviews are ignored by Google. Please help me.

 

Thank you, sir. 

Star rating not improved after bogus review removed

Top Contributor
# 5
Top Contributor

@GulfShores B

 

I added your complaint to the escalation I made to day for a similar thread as reported in here.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Star rating not improved after bogus review removed

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭

Thank you kind sir!

Star rating not improved after bogus review removed

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

In your experience, how long does it typically to get escalations addressed? 

Star rating not improved after bogus review removed

Top Contributor
# 8
Top Contributor

since there is no "typically escalation" I can't answer "how long does it typically to get escalations address"

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Star rating not improved after bogus review removed

Visitor ✭ ✭ ✭
# 9
Visitor ✭ ✭ ✭

My star rating of 3 remains unchanged. I now have 8 5 star reviews, but I still suffer from the bogus 1-star review that Google removed. 

Star rating not improved after bogus review removed

Top Contributor
# 10
Top Contributor

@GulfShores B

 

I was just checking on a few of these threads and it looks like your average rating is now a 5.0 so everything is resolved.


Joy Hawkins, Google My Business Top Contributor
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