My Business
2.3K members online now
2.3K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me
star_border
Reply

Star of google Business

N/A
# 1
N/A

Hi,

 

The total stars of my business are not stable. It was at 2.8 / 5

 

Then the next day: 2/5

 

And then two people add ratings to 5 stars and the total goes down to: 1.9 / 5

It's weird ...

 

Thank you for your help.

1 Expert replyverified_user

Star of google Business

Top Contributor
# 2
Top Contributor

Hi
While what you're describing sounds unusual, there is an algorithm that calculates the star ratings and it is probably being updated fairly regularly.  Fluctuations are normal, but this sounds a little weird at first.

 

If you think these star ratings are inaccurate and not reflective of your reviews, please post your business details here so we can investigate.

Business name, address, phone, website, etc.

 


Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.

Margaret O · Google My Business Top Contributor

Find me on · · my blog