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Spam review to our business

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

 

we're a small family business with the following Google Maps URL

https://www.google.gr/maps/place/Aphrodite+Studios+Skiathos/@39.16162,23.476892,15z/data=!4m2!3m1!1s...

 

Unfortunately in hotels Google hasn't foreseen that anyone can leave a review without even staying in the accommodation.

Today we received a 1 star review by this user shown here:

https://www.google.com/maps/contrib/112892366731941638922/reviews/@42.2904766,15.2399513,6z/data=!3m...

 

It is the review in "Aphrodite Studios Skiathos" where the user that put the one star review writes in Italian: "Mia stata" meaning "Never been" clearly indicating that has never stayed in our accommodation.

 

How can this be rectified?

 

We try very hard to do the best for our guests and getting spam reviews like this is really pretty disappointing.

 

Please if anyone knows..

 

Thank you