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Spam Review from Competitor

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi there!

 

We recently received a review from someone that we are unable to locate a file for. We don't know who this is, and cannot find any record of providing this quote. We don't believe we spoke with them or provided any quote to them.

 

Here is the review:

https://goo.gl/maps/YdnrzecMfZB2

 

The reviewer mentions a Competitor Company by name, and we believe the review was possibly posted by that competitor.

 

Since this person is untraceable in our customer files, and they mention a different (competitor) company in the review... is there anything that can be done to get the review removed?

 

Thank you for your time and guidance on this!

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Mike N
July

Spam Review from Competitor

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

Do you always do written Quotes with a unique reference no? If so ask the Reviewer for the Reference no. If they do not get back customers will assume its a false rewiev. If not is there enough details for you to give a non-binding Quote? Check to see if the Reviewer has posted similar reviews on nearby companies. Check social media for the email given.

View solution in original post

Marked as Best Answer.
Solution
Accepted by topic author Mike N
July

Spam Review from Competitor

Collaborator ✭ ☆ ☆
# 2
Collaborator ✭ ☆ ☆

Do you always do written Quotes with a unique reference no? If so ask the Reviewer for the Reference no. If they do not get back customers will assume its a false rewiev. If not is there enough details for you to give a non-binding Quote? Check to see if the Reviewer has posted similar reviews on nearby companies. Check social media for the email given.

Spam Review from Competitor

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

I would suggest writing something like the example below. 

"We take customer complaints seriously and would appreciate the opportunity to address your concerns right away. We have no way of tracing our records back to you given the provided information. Please feel free to reach out to our team by phone anytime. We feel confident that our quotes are both reasonable and fair to the market."