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Show secondary phone number on GMB listing? ("phone number is invalid" when editing)

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi we're a local council who have many locations listed (we're slowly taking ownership of them all!) - we currently have 34 locations listed with a varying degree of success. We have one location; Careline Adults - which seems to have been autogenerated. We've taken ownership today as it lists the wrong telephone number: Careline is a call centre for adult social care issues, the listing has our primary phone number listed against it, with the careline number listed as an "alternative phone" number. I'd like to either delete the primary number (replacing it with the "alternative phone" number, or swap the primary and secondary numbers.

 

However, when I go to edit the property from the "review information" page, whatever I do to the phone numbers I am given the error message "This phone number is invalid". Am I doing something wrong?

1 Expert replyverified_user

Re: Show secondary phone number on GMB listing? ("phone number is invalid" when editing)

Top Contributor
# 2
Top Contributor
it's hard to say.
What listing in question and it's not accepted alternative phone number are you talking about?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Show secondary phone number on GMB listing? ("phone number is invalid" when editing)

[ Edited ]
Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Ahem - how do I link to the listing? The listing shows up (for me, in Liverpool) to the right of my search results in a general google search for "careline adults liverpool". -it is published to google search as: https://www.google.com/search?ludocid=7227512112077729716&hl=en-GB&q=Careline%20Adults%20Venture%20P...
and to google maps as: https://www.google.com/maps/place/Careline+Adults/@53.407185,-2.9872337,17z/data=!3m1!4b1!4m5!3m4!1s...

Here's a screencast of the problem I'm having: https://www.youtube.com/watch?v=3f2xAaQDmz8

 

(Did I mention that the location specified is a Call Centre? (and therefore it's really important that the right phone number is displayed!)