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Search photo doesn't match GMB photos - what to do?

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hello there,

 

I work for Colégio O Pelicano, Alameda D. Afonso Henriques, 4, Lisbon, Portugal.

Phone number  (+351) 218454550

 

Maps URL: https://www.google.com/maps/place/Col%C3%A9gio+O+Pelicano/@38.7378315,-9.1306429,17z/data=!3m1!4b1!4...

 

website: www.colegiopelicano.pt

 

 

Incognito searches still show this image as main:

 

I would like the pictures I added on GMB profile to show up.

 

What can I do? I tried everything!

 

 

Thanks in advance,

 

Manuel

Marked as Best Answer.
Solution
Accepted by topic author Coordenação d
July

Re: Search photo doesn't match GMB photos - what to do?

Explorer ✭ ✭ ☆
# 2
Explorer ✭ ✭ ☆

Hi @Coordenação d

 

I'm seeing this as the main cover photo:

 

cover-photo1.png

 

Do you need the other photo removed entirely?

Was it added by a user/someone else?

 

If so, you can try this:

 

View all the photos, select the one you want removed, click the 3-dot menu and choose 'Report a Problem'.

On the next screen you can choose 'Content is not relevant to this location' and submit a report.

 

This might result in the photo being removed and is worth a try at least:

 

cover-photo2.png

 

I hope this is of some help.

 

Re: Search photo doesn't match GMB photos - what to do?

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Thank you for your answer.

 

This is what I get from a search, including incognito search:

 searchpelicano.png

 

And that first one is the image I want removed.

 

Any ideas?

 

 

Thanks in advance

Search photo doesn't match GMB photos - what to do?

Explorer ✭ ✭ ☆
# 4
Explorer ✭ ✭ ☆

Hi @Coordenação d

 

Try the steps suggested below. Start by clicking on 'See Photos' and follow the steps in my original post to request removal of the image.

 

I hope this helps.

Search photo doesn't match GMB photos - what to do?

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭

I tried that.

 

Let's hope they notice it at Google then.

 

Thanks man

Search photo doesn't match GMB photos - what to do?

Explorer ✭ ✭ ☆
# 6
Explorer ✭ ✭ ☆

No problem, I hope it works out for you :)

Search photo doesn't match GMB photos - what to do?

Visitor ✭ ✭ ✭
# 7
Visitor ✭ ✭ ✭

For some reason, today the changes reverted!

 

Why would that happen?

Search photo doesn't match GMB photos - what to do?

Visitor ✭ ✭ ✭
# 8
Visitor ✭ ✭ ✭

Ok so in Google.com the change is made.

In Google.pt (its a portuguese business) the change hasn't occurred.

 

Any workaround this?

Search photo doesn't match GMB photos - what to do?

Explorer ✭ ✭ ☆
# 9
Explorer ✭ ✭ ☆

I'm not really sure @Coordenação d - perhaps someone else can make a suggestion.

 

I would check though - have you cleared your cache / logged out of your Google account? (perhaps try an incognito window in Chrome too).

It's possible that you might be seeing cached or personalised info displayed. 

 

On a positive note, I'm seeing the image removed successfully on google.com.au.