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Rogue map listing appeared which is overriding correct listings.

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, 

 

Our client is experiencing an issue on the search. We have all locations verified through My Business and these were coming up for all relevant searches. 

 

My client contacted me to say that their old address was showing when searching for their company. I looked and they are right.

 

If you type 'cp law' you should see the https://www.cplaw.co.uk website listed first but the local display is for their old address. The name on the listing is 'C P Law' which is not how the client writes their name and this listing has appeared from nowhere. 

 

Furthermore, when I click the tick box 'Is this place permanently closed, moved or does not exist?' the browser flickers a few times and boxes appear, then nothing?

 

Very strange behaviour but I'm hoping you guys can help :)

 

Thanks, 


Matt

1 Expert replyverified_user
1 ACCEPTED SOLUTION

Accepted Solutions
Marked as Best Answer.
Solution
Accepted by topic author Matt A
July 2016

Re: Rogue map listing appeared which is overriding correct listings.

Top Contributor
# 4
Top Contributor

@Matt A

 

I managed to get the old location marked as closed ("moved to elsewhere")

It's link is http://maps.google.co.uk/?cid=2735276949867838953 shorted to https://goo.gl/maps/Fooh4tbd8d42

 

The actual listing is http://maps.google.co.uk/?cid=3519418343192143595 shorted to https://goo.gl/maps/osiYQhJLV252

 

Contact business support to get any search results now still pointing to the old location getting redirected to the new address.

 

The best method is using Twitter GMB support: https://twitter.com/GoogleSmallBiz

 

Do it very similar as in this sample done by TC @JoyHawkins but using my two links for your business

https://twitter.com/JoyanneHawkins/status/697814441614659584

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

View solution in original post

Re: Rogue map listing appeared which is overriding correct listings.

Top Contributor
# 2
Top Contributor
searching for just "cp law" I get a bsuiness "CP Law Solicitors"
at 2 Anvil Court 50 Denmark Street, Wokingham, Berkshire RG40 2BB, United Kingdom
Is this the old or the new address and in case its the old what is the new address?
I need knowing both addresses anyway
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Rogue map listing appeared which is overriding correct listings.

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Their old address:
Guildgate House, Shute End, Wokingham, Berkshire RG40 1BJ

Their correct addresses:

2 Anvil Court, 50 Denmark Street, Wokingham, Berkshire RG40 2BB
Units 1 & 2, New Boundary House, London Road, Sunningdale, Berkshire SL5 0DJ
Castle Hill House, Castle Hill, Windsor, Berkshire, SL4 1P
2 AC Court, High Street, Thames Ditton, Surrey KT7 0SR

Thanks Helmut
Marked as Best Answer.
Solution
Accepted by topic author Matt A
July 2016

Re: Rogue map listing appeared which is overriding correct listings.

Top Contributor
# 4
Top Contributor

@Matt A

 

I managed to get the old location marked as closed ("moved to elsewhere")

It's link is http://maps.google.co.uk/?cid=2735276949867838953 shorted to https://goo.gl/maps/Fooh4tbd8d42

 

The actual listing is http://maps.google.co.uk/?cid=3519418343192143595 shorted to https://goo.gl/maps/osiYQhJLV252

 

Contact business support to get any search results now still pointing to the old location getting redirected to the new address.

 

The best method is using Twitter GMB support: https://twitter.com/GoogleSmallBiz

 

Do it very similar as in this sample done by TC @JoyHawkins but using my two links for your business

https://twitter.com/JoyanneHawkins/status/697814441614659584

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Rogue map listing appeared which is overriding correct listings.

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Hi,

Thanks for doing this. Much appreciated.

It is really weird. Up until this map listing started overriding the local pack information everything was working fine for each office. Now the local pack does not seem to appear at all. If you search for 'cplaw.co.uk' in Google you will see what I mean.

Interestingly, if I search for 'cplaw.co.uk wokingham', the local pack appears. I will tweet support as you suggest, get the listing redirected and hopefully this will fix the local pack display for more generic searches.

Thanks again and hopefully we will have this sorted soon.

Re: Rogue map listing appeared which is overriding correct listings.

Visitor ✭ ✭ ✭
# 6
Visitor ✭ ✭ ✭
Worked like clockwork! Thanks again Helmut, this Twitter trick worked. Seems strange though that you would have to use Twitter rather than G+ or this forum.

Re: Rogue map listing appeared which is overriding correct listings.

Top Contributor
# 7
Top Contributor
thanks for the feedback Matt
Twiiter support are known for their good and fast helping
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile