2.2K members online now
Follow threads that discuss the latest tips on how to get your business online… for free!
Guide Me


Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

The Eclectic Cafe and Vinyl

132 Spring St.; Charleston, SC 29403



I have 11 reviews of my business, 10 of which are for 5 stars and one of which is for 2 stars.  The mean of these rating is 4.72.  Regardless, when you google my business it shows an average rating of 4.0.  I understand that google uses a strange system to average out scores, but this is just bad math.  How do I get that rating changed to something more reflective of actual customer feedback.  Right now I feel as though one person, who probably likes nothing, is controlling how we are viewed by people who first come in contact with us via google.  

1 Expert replyverified_user


Top Contributor
# 2
Top Contributor

@Garrett G


I believe their score calculating algos tak in account the fact 2/3 of oyur reviews are gathered in one week (in the last week)


Helmut Geissler, Google My Business Top Contributor   |  my G+ profile