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# 1
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The Eclectic Cafe and Vinyl

132 Spring St.; Charleston, SC 29403

(605)659-3030

 

I have 11 reviews of my business, 10 of which are for 5 stars and one of which is for 2 stars.  The mean of these rating is 4.72.  Regardless, when you google my business it shows an average rating of 4.0.  I understand that google uses a strange system to average out scores, but this is just bad math.  How do I get that rating changed to something more reflective of actual customer feedback.  Right now I feel as though one person, who probably likes nothing, is controlling how we are viewed by people who first come in contact with us via google.  

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# 2
Top Contributor

@Garrett G

 

I believe their score calculating algos tak in account the fact 2/3 of oyur reviews are gathered in one week (in the last week)

 

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile