I have 11 reviews on my google business listing. 10 are for 5 stars and 1 is for 2 stars. Regardless, when you google my business name it says that my rating is 4.0, which is just bad math. How do I get the math correct on the mean of my ratings?
not sure you know the Bayesian statistics as Google is using for the reveiw score.
The nowhere tell a user they would use the normal "arithmetic average"
Read more here:
Nevertheless please include the following with your question to have a closer look:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ or GoogleMyBusiness URL
Helmut Geissler, Google My Business Top Contributor | my G+ profile
the Eclectic Cafe and Vinyl
132 Spring St.; Charleston, SC 29403
I understand they do not use a true arithmetic average, though I don't think I've ever seen anyone properly explain what it is, and I can't understand any system whereby 10 five stars and 1 two stars is represented as four stars. We have 29 reviews on Facebook: 28 for 5 stars and 1 for 3 stars. We also have good ratings on yelp.