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# 1
Visitor ✭ ✭ ✭

I have 11 reviews on my google business listing.  10 are for 5 stars and 1 is for 2 stars.  Regardless, when you google my business name it says that my rating is 4.0, which is just bad math.  How do I get the math correct on the mean of my ratings?  

1 Expert replyverified_user

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Top Contributor
# 2
Top Contributor

@Garrett G

 

not sure you know the Bayesian statistics as Google is using for the reveiw score.

 

The nowhere tell a user they would use the normal "arithmetic average"

 

Read more here:

https://support.google.com/business/answer/4801187?hl=en

 

Nevertheless please include the following with your question to have a closer look:
1. Full business name
2. Current business address
3. Current telephone number
4. Google+ or GoogleMyBusiness URL

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Reviews

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

the Eclectic Cafe and Vinyl

132 Spring St.; Charleston, SC 29403

(605)6593030

 

I understand they do not use a true arithmetic average, though I don't think I've ever seen anyone properly explain what it is, and I can't understand any system whereby 10 five stars and 1 two stars is represented as four stars.  We have 29 reviews on Facebook:  28 for 5 stars and 1 for 3 stars.  We also have good ratings on yelp.