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Reviews from previous business suddenly appeared on my Google Business page...

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

 

 

So, this is the second time this has happened.  Reviews from a previous business at this address have appeared on my Google Business page.  The names of the new business and the old business are similar but I don't know why that would cause this to happen.  Both businesses pages have been claimed under different gmail addresses.  I'm at my wits end and I don't know what else I have to do to fix this.  

 

I've called Google numerous times about the issue the first time it happened and I was told to claim the offending listing (since it was unclaimed) and rename the offending business, which I did.  Now, 3 weeks later, I'm back at square one.  The reviews from the previous business (which has no connection with my business) have AGAIN appeared on my Google Business page.  This is seriously affecting my business's reputation and I need a solution asap.  Can any one help?

1 Expert replyverified_user

Reviews from previous business suddenly appeared on my Google Business page...

Top Contributor
# 2
Top Contributor

Can you share the business name and addresses for both businesses?

Reviews from previous business suddenly appeared on my Google Business page...

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Is there a way to private message or email you all those details?

Reviews from previous business suddenly appeared on my Google Business page...

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Is there a way to resolve this over email or private message?

Reviews from previous business suddenly appeared on my Google Business page...

Top Contributor
# 5
Top Contributor

I am a volunteer and am not available for offline communications. Maybe someone else here is.

 

If you want email or messaging I suggest that you contact Support:
1- log into your Google my business dashboard http://www.google.com/mybusiness
2- select support from upper left hamburger menu
3- a help screen will appear to the right
4- scroll down to contact us
5- choose most appropriate contact method for you (some are not always available)