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Reviews are appearing on Google My Business page but not on Google+

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

I represent Sunvet Animal Wellness and Dr. Laurel Davis, its owner. The business has 15 reviews and more coming all the time. They appear in Google Maps and in Google My Business for us to view, but there is no longer a link to them on our Google+ page.

 

On a perhaps unrelated note, we have also been trying to get rid of a duplicate business listing in Google Maps for a while, going through all the channels provided, with no luck. I'm not sure if this has anything to do with causing the issue with reviews on Google+. The reviews used to show in Google+, but we just noticed that they have disappeared.

 

Business: Sunvet Animal Wellness Clinic - Dr. Laurel Davis, holistic veterinarian

 

Google+ Page: https://plus.google.com/+SunvetAnimalWellness

 

Correct Google Maps listing, which is linked to our Google+ page: https://www.google.com/maps/place/Sunvet+Animal+Wellness+Clinic+-+Dr.+Laurel+Davis,+holistic+veterin...

 

We cannot see the reviews when logged in as admins for the page, or when logged in as a normal viewer, without admin status.

 

Thank you for your help!

1 Expert replyverified_user

Re: Reviews are appearing on Google My Business page but not on Google+

Top Contributor
# 2
Top Contributor
Hi Erin

Under the new Google+ layout reviews no longer show on a Google+ page - they now show in the knowledge graph (in right hand side of search results) and in the Maps results.

The links you've provided actually go to the same business details - just via two different means. So no duplication there which is good news.

if you'd like to see the reviews and respond to them you can do this via business.google.com/manage

I hope this helps.

Priya Chandra, Google My Business Top Contributor
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Re: Reviews are appearing on Google My Business page but not on Google

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Thank you so much for your quick reply, PriyaC! This is very helpful to
know.

Are you able to help us with the duplicate maps/biz listing? This is the
incorrect listing URL:
https://www.google.com/maps/place/Sunvet+Animal+Wellness+Clinic/@35.594513,-82.564403,17z/data=!3m1!...

We would love to get this one deleted, so that the one with 15 reviews is
the only one that appears for Sunvet Animal Wellness.

Thanks again for your expertise.

Re: Reviews are appearing on Google My Business page but not on Google

Top Contributor
# 4
Top Contributor
Hi Erin

You should contact GMB support directly and request they merge the duplicate listing with the correct listing. The best way to contact them is via this form: https://support.google.com/business/contact/business_c2c_l?rd=3#

Priya Chandra, Google My Business Top Contributor
Was my response helpful? If yes, please mark it as the ‘Best Answer.’ Learn how here.
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