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Reviews and website

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi, I have 2 questions:

1) I got a review on my Google page - from a total stranger. I do not know this person, and he gave me a 5 star review. When I clicked on his name, a perverted photo came up. So obviously, I don't want this person's review on my page. When I tried to remove it, I was not able. Then, when I emailed Google support, I was told that they can't remove it because the review is not in violation. How can I remove this unwanted review?

 

2) People call me occasionally, saying they found me on Google, as a pet-sitter. When I ask if they saw my website, they say they did not, and that the website does not show on the page where they found me. My website is listed on my Google page. Why are they not finding my website?

thanks