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Reviews and rankings

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We are having problems with the new ranking system.  Our company has more 5-star reviews than any other company listed, but we are ranked near the bottom.  We have 14 5-star reviews and 1 4-star review.  However, the one 4-star review makes us appear way down on the list.  What is the solution for overcoming this problem?

 

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1 Expert replyverified_user

Re: Reviews and rankings

Top Contributor
# 2
Top Contributor

@Sarah D

I get you well ranked a third position.

Screenshot 2017-03-02 at 18.48.33.png

 

and oy uare mkistaken if supposing the ratings and numbers on your reveiws affect your ranking at all.

(just see the top ranked listing)

 

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Reviews and rankings

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭

Greeting Helmut!  That's really strange why our list is so much different from what you see.  Well, I feel a bit better now.  Thank you.

Reviews and rankings

[ Edited ]
Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭

Actually, the difference might be in how the list appears in regular or mobile search results.  Can you offer any suggestions on how we can move up on the list?  

 

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