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Reviews Not Showing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hey,

 

I asked some customers (via our CRM) to leave some reviews. 

 

Three of them posted reviews yesterday, which was great. All from different countries.

 

Another customer left review this morning. But it's not appearing. No notification received. He showed me a screenshot of the review from his end. But nothing showing up in public.

 

Everything I've done is totally legit. This customer has a genuine, longterm G+ account. No incentives were offered. Etc.

 

Can anybody help?

 

Thanks,
Colman

2 Expert replyverified_user

Re: Reviews Not Showing

Top Contributor
# 2
Top Contributor
About what business and what filtered review are you talking about?

And can you provide the exact (and entire) content of the not published
review please?
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Reviews Not Showing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Helmut,

Apologies, the business is UXTraining.com.

The review is from Mark McCaffrey. I've attached his screenshot of the
review.

Funnily enough, two other reviews appeared since I started this thread. But
not Mark's.

Thanks for your help.

Cheers,
Colman


[image: Inline images 1]

------------------------------
Colman Walsh
*UX*Training.com

Phone: +353 86 389 9281
Web: uxtraining.com

Email: colman@uxtraining.com
Twitter: @colmanw
LinkedIn: Colman Walsh
Blog: uxtraining.com/blog

Re: Reviews Not Showing

Top Contributor
# 4
Top Contributor

@Colman W

unfortunately I can't see in your post any screenshots.

So I tried finding the business - but I'm not sure having found the correct one.

Are you talking about the business in Dublin - showing actually five reviews with this link?

 

 

If so:

 

I see at least three  possibilities getting the review from Mark McCaffrey for uxtraining.com filtered:

1# (most likely) he simplemente mentioned your business name in his review - would be a violation as your name is considered by the review algos as a kind of (forbidden) URL. We have seen this here happen often for similar named business as yours is one

2# I saw you got five reviews in a week.

Supposed Mark posted the review in the same week it could be considered as a kind of spam 

3# Mark posted the review not only through G+ for your business but on FB or Linkedin or some other platforms too.

(there are many other reasons possible also)

 

BTW: Is this the profile of  Mark McCaffrey you got a review from?

 

 

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Reviews Not Showing

Google Employee
# 5
Google Employee
Hi @Colman W ,

It has been over a month since we’ve heard from you regarding this thread, so I wanted to check in and ensure that your issue has been resolved.

Please feel free to respond on this thread if you are still facing this problem, we would be happy to help you.

Regards,
Manoj
Community Specialist | Google My Business