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Reviews Not Appearing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

Hi,

I own Connelly Cleaning at 42/44 Kings Park Road West Perth WA 6005.

One of my customers left a review for me 4 days ago however it's not appearing either in the management page or when I search for my business. Our phone number is (08) 6444 1719.

Thanks in advance,

James.

 

https://plus.google.com/+ConnellycleaningAu/about 

1 Expert replyverified_user

Re: Reviews Not Appearing

Top Contributor
# 2
Top Contributor

@James C

 

There are lots of reasons reviews get filtered by Google.

How did you get any  knowledge of being reviewed but not yet seeing the review in question ?

 

Please read  the review content guidelines and the very informative response of JoyHawkins in an other thread: https://productforums.google.com/forum/?noredirect=true#!topic/business/V6gq3PW-2ek/discussion

 

 

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Reviews Not Appearing

Visitor ✭ ✭ ✭
# 3
Visitor ✭ ✭ ✭
Hi Helmut,
Thanks for the reply. I got an email (at my Gmail) stating that someone had left a review for me. I've read the guidelines and can't see any reason for it not to have been approved. Regarding the thread you've linked, the only reason that would make sense is that I emailed them a link for if they wanted to leave a review. If this is what has prevented it from appearing, is there a way to reverse the deletion? Thanks in advance.

Re: Reviews Not Appearing

Top Contributor
# 4
Top Contributor
sending a link to get reviews from customers is ok and in compliance with
the policy.

Do you happen to know the reviewer and are you able to contact him?
Would be nice what he is seeing for this link: plus.google.com/me/reviews
(only applicable in case he posted the review through his G+ profile.)
Or ask him to post here the content of his review)
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Reviews Not Appearing

Visitor ✭ ✭ ✭
# 5
Visitor ✭ ✭ ✭
Yes, the reviewer is one of my customers. Going forward, how shall I ask
people to leave reviews? Is there a link I should use?

Re: Reviews Not Appearing

Top Contributor
# 6
Top Contributor

there is a link to create links to let your customer review you.

Good luck

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile