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Reviews Keep Disappearing

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

How does one get ahold of a GMB rep? local-help@google.com no longer works and the contact link (top right) is no longer there. We have a client who has lost 4 reviews in the last week. I would like to better understand why they are not showing up any longer. 

Are they being reported, taken down by the user, or is this a bug with Google?

 

Reviews mean a lot to us and we need to understand why we are losing these reviews.

 

Here is a link to the local page

 

 

 

Missing reviews are from

Liz Garibay

Courtney Perez

Lisa Harleston

Valerie McAfee

 

 

 

1 Expert replyverified_user

Reviews Keep Disappearing

Top Contributor
# 2
Top Contributor

the reviews likely got filtered:

 

Some possible reasons for getting reviews filtered
(note: the below list might not be complete and can be subject of change - filtering of reviews is done by algorithms)
 
- URL's in reviews
- The rating is too long: since the number of characters is >> 4000
- Same rating on other platforms
- The reviewer also managed the GMB listing
- The reviewer works for the company
- The reviewer wrote the review on a computer of the company or used its network
- The reviewer wrote the review with an IP address that other reviewers used when posing  their review
- The reviewer has tried to publish the review several times at different times (thus filtered on 5 August and tried again on 10 October)
- The reviewer wrote very many reviews in a short time
- The reviewer has evaluated several other companies with the same name
- The reviewer has a blank G + profile and no activity with the profile yet
- Reviews are written by an SEO company
- The company has an on-site reviewing station that has been used
- The company offers an incentive for a review
- The number of reviews for the company is unusually high compared to other companies in the industry
- Dates in the format  26.04.2017 ->  
  but this format works: 26. 4. 2017 and also 26. April 2017

 

 

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Helmut Geissler, Google My Business Top Contributor   |  my G+ profile