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Reviews - Inaccurate Timestamp

Visitor ✭ ✭ ✭
# 1
Visitor ✭ ✭ ✭

We just had a review completed by a client in the last week but it appears the review was incorrectly time stamped (10 months ago).  

 

Business Name: Christopher Ligori & Associates

Maps URL: https://www.google.com/maps/place/Christopher+Ligori+%26+Associates

 

Review was completed by Sarah Bain, left in last week but showing it was posted on 7/6/15.

 

Any ideas would be greatly appreciated!

 

Thanks,

Brian

2 Expert replyverified_user
Marked as Best Answer.
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Accepted by topic author Brian L
May 2016

Re: Reviews - Inaccurate Timestamp

Top Contributor
# 2
Top Contributor
Hi Brian

That link didn't work (I think it got shortened by accident) so can I confirm this is the correct Maps Link: https://www.google.com/maps/place/Christopher+Ligori+%26+Associates/@27.9433826,-82.472912,15z/data=...

Before I escalate to my CM to seek her assistance, can you provide some additional evidence that the reviews was only left recently (for example the email that was sent to the page owner)? A screenshot will be fine, and obviously please remove any personal identifying information :)

Priya Chandra, Google My Business Top Contributor
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Re: Reviews - Inaccurate Timestamp

Top Contributor
# 3
Top Contributor

@PriyaC & @Brian L

my apologies fro chiming in here:

 

at first; here  is the review in question linked on Sarahs G+ profile (in the G+ classic view only visible)

 

Here a screen capture:screencapture (10).png

 

I also tool a look onto the webarchive and web cache of her profile.

What I saw is:

her review first time was saved on or before November 26, 2015  and next time April 18, 2016.

(Saved 2 times between November 26, 2015 and April 18, 2016.)

 

Editing the review doesn't necessary mean it will shown as posted  with the date of the last edit.

 

I honestly can't understand the concern of Brian regarding this older review posted by Sarah last year but  now complaining about incorrect time stamp.

_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile

Re: Reviews - Inaccurate Timestamp

Visitor ✭ ✭ ✭
# 4
Visitor ✭ ✭ ✭
I apologize. Our reviewer was mistaken as she was confused about her interaction with the page. We did go back through the archive and found the email to the page owner that was originally sent.

Reviewer had followed our page, but thought she had left a review.

Re: Reviews - Inaccurate Timestamp

Top Contributor
# 5
Top Contributor
Heh heh, we're playing tag team here Helmut with various queries :)

Thanks for doing that research - that makes a lot of sense.

Priya Chandra, Google My Business Top Contributor
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Re: Reviews - Inaccurate Timestamp

Top Contributor
# 6
Top Contributor
team work mostly is fun.
The funniest thing of course is to team work with you ;-)
_________________________________________________________________________
Helmut Geissler, Google My Business Top Contributor   |  my G+ profile