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Reviews - Fake & Bad - How to remove?

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# 1
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Nikki's Tattoo Studio, Inc 1905 Rice Road Extension Matthews NC 28105 704-845-1533 
www.nikkistattoostudio.com
One star review with no  content by Jackie BLove. This person has not even been to my studio and is not a customer. I just had multiple customers give 5 star reviews a few weeks ago to push another person's one start down.
But Google needs a better policy. It's not fair for competitors or who knows, teenagers playing around or something to impact business when they haven't even been to the establishment